Bryan Nolasco Flores Email & Phone Number

Rockville, Maryland, United States

• Support and troubleshoot AV equipment, including Crestron and Cisco, in conference rooms and corporate settings.• Diagnose and resolve audio and video signal flow issues to minimize downtime during critical meetings or webinars. • Troubleshoot Zoom, Webex, and Microsoft Teams applications to resolve technical issues and ensure seamless virtual meeting experiences. • Respond to AV and IT support requests quickly and efficiently, providing excellent customer service and handle conference room AV setups, maintenance, and support to ensure a seamless user experience.• Log, track, and resolve support tickets using ServiceNow.• Work with colleagues, vendors, and stakeholders to fix issues and improve AV system performance.• Assist AV Tier 2 and focus on advanced troubleshooting to maintain system reliability.

Mclean, Virginia, United States

-Resolved 10+ security vulnerabilities ranging from offline devices to non-compliant for Capital One's executives in a timely & efficient manner.-Resolved over 100+ Tickets using Service Now (SNOW).-Conducted mobile onboarding for the 500+ executives by ensuring all mobile devices were up-to-date and all corporate applications in preparation for their role.-Educated 500+ executives level employees on security policies for their Windows and Mac Machines, ensuring an up-to-date understanding of company policy.-Accelerated the IOS compliance campaign by proactively reaching out to the 75+ executives.-Assisted various tech teams in Capital One by onboarding interns, troubleshooting IT related issues for employees, and providing AV support across multiple buildings and platforms.

Rockville, Maryland, United States

-Providing excellent customer service, making sure the customer is 100% satisfied with their rental car, and customer experience.-Conducted routine maintenance on 1000+ vehicles ensuring sanitary practices were completed prior to rental.-Collaborated with team members to complete large-scale projects within tight deadlines, maintaining a high level of quality workmanship.