Bryan Nolasco Flores Email & Phone Number

Rockville, Maryland, United States

• Support and troubleshoot AV equipment, including Crestron and Cisco, in conference rooms and corporate settings.
• Diagnose and resolve audio and video signal flow issues to minimize downtime during critical meetings or webinars.
• Troubleshoot Zoom, Webex, and Microsoft Teams applications to resolve technical issues and ensure seamless virtual meeting experiences.
• Respond to AV and IT support requests quickly and efficiently, providing excellent customer service and handle conference room AV setups, maintenance, and support to ensure a seamless user experience.
• Log, track, and resolve support tickets using ServiceNow.
• Work with colleagues, vendors, and stakeholders to fix issues and improve AV system performance.

Mclean, Virginia, United States

-Resolved 10+ security vulnerabilities ranging from offline devices to non-compliant for Capital One's executives in a timely & efficient manner.-Resolved over 100+ Tickets using Service Now (SNOW).-Conducted mobile onboarding for the 500+ executives by ensuring all mobile devices were up-to-date and all corporate applications in preparation for their.

Rockville, Maryland, United States

-Providing excellent customer service, making sure the customer is 100% satisfied with their rental car, and customer experience.-Conducted routine maintenance on 1000+ vehicles ensuring sanitary practices were completed prior to rental.-Collaborated with team members to complete large-scale projects within tight deadlines, maintaining a high level of.