Business development and client sales. Work with clients to determine appropriate cleaning and maintenance options for proper floor care within budgetary goals. Help clients establish ROI metrics based on proper floor care. Manage schedule and staff to provide friendly and competent floor care service to clients, timely and within budget.

Work with clients to develop strategic technology plans to meet a variety of requirements such as business objectives and regulatory compliance through effective data management. Work with executive team to establish financial goals and monitoring metrics to determine profitability while meeting client expectations and contractual agreements. Responsible for a team of engineers to provide friendly, competent IT services to clients, timely and within budget considerations. Develop project plans and schedules for solution implementations in a variety of technical areas. Develop new lines of business and technology to meet the ever growing technical needs of clients. Increased overall revenue by 50% the first year, 33% the second year, maintained revenue and increased A/R stability despite several significant revenue losses early in the third year through standardized billing practices and improved administrative system standardization and utilization.

Work with clients to develop strategic technology plans to meet business objectives and regulatory compliance.Work with executive team to establish financial goals and monitoring metrics to determine profitability while meeting client expectations and contractual agreements. Responsible for a team of engineers to provide friendly, competent IT services to clients, timely and within budget considerations. Develop project plans and schedules for solution implementations in a variety of technical areas. Design, program, and support custom web sales CRM application for local home builder.Design, build, and support multi-tenant data center hosting both shared and co-located servers. Maintained accounting and payroll systems for international staffing agency processing 10,000+ payroll and related transactions weekly by over 250 users from more than 70 locations worldwide. Designed and maintained ticketing systems during the college world series and other major events for a local ticket broker constituting significant portion of yearly revenue for client. Microsoft SQL database page reconstruction for national delivery company, recovered over 2500 lost orders and delivered as scheduled, preventing a major service disruption and reputation impact.Managed over 30 active projects at one time requiring daily intervention and decision making while still maintaining daily service and team management.Redesigned, implemented, secured and managed large account with over 1500 users, 26 communication centers, 150+ AP campus wireless system, 80+ routers and switches, 15+ servers.Project management/development/implementation on daily basis for multiple projects.Design and implement reliable redundant network systems.Perform setup/installation of entire IT infrastructure systems for clients.Troubleshoot/Repair Hardware/Software problems for wide range of network environments.Client relations management for clients on each visit.

Managed 30 technicians in Denver market contracted to Sprint Wireless to install wireless internet access on premise at customer locations. Coordinate all equipment, travel and work schedules and performed quality assessments. Responsible for safety and health of all direct report staff. File weekly, monthly and quarterly reports on productivity and team goals. Increased completed installs for team from less than 50% to +70%.Decreased callbacks by 20%.Liason between administrative staff and technical staff.Liason between Sprint management and Broadband technical staff.Responsible for making timely decisions in the field for technicians.

Overhaul of depot services repair department. Created baseline repair standards and established a return to service rating of over 90% of out of warranty systems, saving an estimated $120,000 per year for top 2 depot clients. Initial return of over 150 systems was a cost savings of over $150,000 for a single client. Recorded highest level of billable time on a regular basis. Participated in Y2K migrations and token ring to ethernet conversions for clients. Staffed on-site with client to coordinate and facilitate department wide system upgrade tests and implementation plans.Break/Fix Laptop/Desktop repair.Network install/conversion.Assist customers with problem resolution and implementation with vendors and clients around the world.Articulate ideas and concerns to the team to improve efficiency on behalf of the company and the clients.

Contractor with Union Pacific for Y2K system upgrades. Coordinated with local site admins to locate users and schedule upgrades. Maintain log of all systems on the network and progress of system upgrades. Coordinate travel arrangements to provide most efficient service to users.Complete and turn in reports in timely manner.Local Local Area Network Admin based out of Tucson, AZ. Worked with local signals team to manage token ring and ethernet networks. Performed migration from token ring to ethernet.Worked with signals group to maintain communications equipment, RF microwave. Responsible for approx. 1000 users in and around Arizona and New Mexico.User deskside issue resolution. Install/Maintain software on Windows NT platform.Install/Maintain network connectivity for local and roaming profiles on Novell platform.

Manage help desk staff and schedule for 3 shifts. Perform quality of service assessments. Develop knowledge base database and establish standards for defining resolutions.Liason between administrative staff and technical staff.Developed “self-install” kit for new customers.End user support for any hardware/software internet configuration.Handle call escalations. Identify, report, and assist in resolution of server side problems.Install/Configure/Troubleshoot a variety of Network Topologies including ISDN/T1/Frame Relay/PPP.Troubleshoot routing and upstream path issues. Worked with all Mac OS’ and DOS, WIN95/98/NT/2000, and LINUX/UNIX/SOLARIS.Helped customers resolve programming errors in Perl, HTML, JAVASCRIPT, and ASP.

Overhaul of service repair department. Created baseline repair standards and reduced turnaround time to client from over 15 days to under 3 days, while maintaining over 95% first touch resolution. Developed processes and procedures to maintain turnaround time and service quality.Developed system to extract repair data to track repairs.Troubleshoot, repair, and track hardware and software repairs performed on new and returned computers.Load and configuration of all Microsoft operating systems.Production and Quality control of new computers.