Bryan Pack Email & Phone Number

Phoenix, Arizona

• Supervised 15 or more direct reports to reach financial services expectations and personal and professional goals
• Manage and audit all the aspects of payroll transactions including FMLA as requested by HR/Finance
• Assist the Director and Associate Director in the development of policies and procedures
• Conduct internal audits, hold quarterly reviews for each direct report and provide feedback and goals to increase production as well as disciplinary action as needed and conducting termination of employees if needed.
• Conducted daily and weekly team meetings to go over department and government updates and compliance and delegate responsibilities, to team members, to engage and grow team morale and knowledge
• Assist the Director with the implementation of new technology used to maintain financial aid communications or document management

Phoenix, Arizona

• Coach and mentor over 40 new hire employees to progess knowledge and skills needed to perform financial advisor daily tasks and customer service interactions
• Provide feedback and opportunities to management on new hire employees work evaluation
• Evaluate and execute work items for student accounts with research and evaluation using financial aid guidelines and regulations
• Consistently promoted to new levels of responsibility, including managing reports and team activities
• Received Exceptional Service Awards for customer service, NPS scores and answer rate

• Evaluate and submit student files for financial aid following and understanding Department of Education guidelines
• Provide advice and guidance to prospective and current students on obtaining financial aid
• Execute due diligence on current accounts to maintain current balance and pay schedules
• Work in conjunction with academic and enrollment counselors to ensure graduation and further enhancement of student’s education

Phoenix, Arizona Area

• Provide management and guidance for each grocery department’s supervisors daily activities
• Trained new grocery and bulk department employees
• Managed the store’s customer service levels
• Managed daily deposits/withdrawals from safe and balancing each grocery department’s register
• Helped maintain stores service levels to remain in top performance within the state.
• Responsible for managing daily deposits/withdrawalsfrom safe and balancing each grocery department’sregister

Phoenix, Arizona Area

• Facilitated weekly meetings with up to 5 department supervisors to set up expectations and projections of the week’s goals for store performance
• Provided management and guidance for each grocery department’s supervisors daily activities and updates
• Responsible for entire employee relations process including on site recruitment, interview, coaching, training, performance development and termination
• Ensured management and associates were trained on customer service, company policies and operation

San Antonio, Texas Area

• Managed and trained over 50 front end cashiers and bag employees