• Founded, directed, and mentored a high-performing customer service team focused on delivering client resolutions and securing new business.• Implemented Zendesk, reducing response time by 70% and sustaining a 95% CSAT.• Launched and expanded an online help center, seeing 1,000% visitor growth in the first year, resulting in a 7:1 self-service ratio, 75% above industry standard per Zendesk.• Facilitated C-level strategy sessions, aligning cross-functional teams on mid- and long-term business objectives.• Executed multi-channel marketing campaigns and optimized content impact.• Directed advertising and media spend; managed media relations and PR.

• Managed professional development program, doubling membership to over 4,700 globally and building a sustainable revenue pipeline contributing ~65% of annual project registrations.• Authored 10+ reports highlighting health as a value driver and key ESG metric.• Represented Fitwel as featured speaker at global conferences like ULI, AIA, and CNU.• Directed and delivered custom reports and plans for civic groups and municipalities, including Charlotte, New Orleans, New York, and Tallahassee, FL.• Advised large-scale Fitwel clients on innovative strategies to enhance well-being in company culture and portfolios by adapting Fitwel products.• Led piloting of four new products, integrating critical customer feedback into R&D and rollout.

•Developed and led a training initiative for NYC’s Department of Design & Construction, training 2,000+ employees on health strategies, with 94% planning to apply them to projects.• Ran annual awards event, managing jury and nominee selection and day-of logistics.• Managed grant and fee-for-service scopes, including RFPs, reporting, and impact summaries.

• Managed collateral for a $500M fundraising campaign, including prospect research, solicitation materials, and donor communication.• Tracked and translated campaign progress into data, charts, pipelines, schedules, and internal memos for review by the President and Board.

- Work directly with Head of Recruiting and two recruiters in coordinating full processes for campus, lateral, and senior-level candidates, candidate correspondence, interview coordination, gathering feedback, offers/rejections, and new hire paperwork/on-boarding- Maintain recruiting pipelines and provide candidate reporting and analysis- Co-manage undergrad recruiting efforts at New York University, including on-campus presentations/marketing, liaising with candidates, hosting first and final rounds, and managing the selling process for both full-time and internship positions- Plan and execute recruiting events: welcome receptions, marketing events (undergrad and MBA-level), and summer and full-time training outings/events- Manage the day-to-day schedules and administrative tasks for global Human Resources team, including the Head of Human Resources and Head of Recruiting (total 8 individuals)

- Assisted senior partner in scheduling management and client communication - Managed the creation and submission of legal correspondence, pleadings, medical records, and court notices- Trained new employees in paralegal protocol and general office procedures- Managed major client bill processing: lawyer billing entry, client communication, payment, and record keeping- Coordinated and streamlined weekly court calendar for attorney coverage accuracy