Bryan Patrick Ross Email & Phone Number

Paris, FR

Paris, Île-de-France, France

• Founded, directed, and mentored a high-performing customer service team focused on delivering client resolutions and securing new business.
• Implemented Zendesk, reducing response time by 70% and sustaining a 95% CSAT.
• Launched and expanded an online help center, seeing 1,000% visitor growth in the first year, resulting in a 7:1 self-service ratio, 75% above industry standard per Zendesk.
• Facilitated C-level strategy sessions, aligning cross-functional teams on mid- and long-term business objectives.
• Executed multi-channel marketing campaigns and optimized content impact.
• Directed advertising and media spend; managed media relations and PR.

New York, NY & Paris, France (remote)

• Managed professional development program, doubling membership to over 4,700 globally and building a sustainable revenue pipeline contributing ~65% of annual project registrations.
• Authored 10+ reports highlighting health as a value driver and key ESG metric.
• Represented Fitwel as featured speaker at global conferences like ULI, AIA, and CNU.
• Directed and delivered custom reports and plans for civic groups and municipalities, including Charlotte, New Orleans, New York, and Tallahassee, FL.
• Advised large-scale Fitwel clients on innovative strategies to enhance well-being in company culture and portfolios by adapting Fitwel products.
• Led piloting of four new products, integrating critical customer feedback into R&D and rollout.

New York, United States

• Developed and led a training initiative for NYC’s Department of Design & Construction, training 2,000+ employees on health strategies, with 94% planning to apply them to projects.
• Ran annual awards event, managing jury and nominee selection and day-of logistics.
• Managed grant and fee-for-service scopes, including RFPs, reporting, and impact summaries.

New York, United States

• Managed collateral for a $500M fundraising campaign, including prospect research, solicitation materials, and donor communication.
• Tracked and translated campaign progress into data, charts, pipelines, schedules, and internal memos for review by the President and Board.

New York, NY

- Work directly with Head of Recruiting and two recruiters in coordinating full processes for campus, lateral, and senior-level candidates, candidate correspondence, interview coordination, gathering feedback, offers/rejections, and new hire paperwork/on-boarding- Maintain recruiting pipelines and provide candidate reporting and analysis- Co-manage.

New York, New York

- Assisted senior partner in scheduling management and client communication - Managed the creation and submission of legal correspondence, pleadings, medical records, and court notices- Trained new employees in paralegal protocol and general office procedures- Managed major client bill processing: lawyer billing entry, client communication, payment, and.

Ms, City & Regional Planning

Experience in zoning and land use planning, sustainable transportation initiatives, transportation equity, urban design, housing policy.

Bachelor Of Arts - Ba, Double Majors: English And History

Semester Abroad, African Languages, Literatures, And Linguistics