• Managed team of software architects responsible for vision, design, architecture, technology evaluation and roll out within inContact's cloud-based SaaS platform.• Led technical due-diligence and feasibility efforts for acquisition and partnership targets and provided evaluation summaries to executive leadership.• Worked closely with Product Management and Engineering to size and scope Product backlog and produce executable stories for development teams.

• Managed multiple teams comprised of over 40 engineers and architects responsible for design, architecture, feature development and sustaining engineering of inContact’s cloud-based contact center platform, hosted network and telephony infrastructure.• Responsible for agile strategy, resource allocation and coordination of development efforts for local, near-shore and offshore teams to deliver quarterly feature updates to multi-tenant SaaS platform while maintaining 99.99% uptime SLA.• Oversaw evolution and maturity of inContact’s next-generation platform while experiencing year-over-year utilization growth of over 800% including expansion internationally to EMEA and Asia.• Successfully launched TFS initiative for Application Lifecycle Management which dramatically improved efficiency and reliability of development organization through continuous integration, unit testing, automated testing and automated deployment while increasing visibility into development process to upper management.• Assisted QA leadership in architecting overall strategy for regression testing, automated testing, metric tracking and collaboration with engineering. Efforts increased regression and automated test plan suite by 500% while reducing regression test duration by over 50%.• Interfaced with Product Management to size, scope and prioritize user stories for new feature development and release planning. • Assisted in negotiation of domestic and international partner/reseller contracts and due-diligence process for acquisition targets.• Met with upper management and executives regularly to streamline cross-department communication and provide visibility into progress.

• Managed multiple teams of developers working on a variety of projects within a common SaaS platform.• Development and maintenance of core platform applications, design/architecture decision maker and leadership and guidance of other teams of developers.• Lead developer on several web- and service-based applications within inContact’s next-generation SaaS contact center platform from concept to launch. Primary responsibilities include development and design of applications as well as general leadership and facilitation of tasks to ensure project success. Applications utilize C#, ASP.NET, Flex and SQL Server.

• Lead developer on Workforce Management application. Responsible for development, maintenance, design/requirements and management of off-shore team of developers including QA. Application utilized Delphi 2005, C#, ASP.NET and SQL Server.• Designed, Developed and maintained multiple internal applications for various purposes (customer management, billing, commissions, self-help etc.). Applications were primarily C#, ASP.NET and SQL Server.

• Responsible for data migration from HP3000 Image database to SQL Server 2000 database for roll out of new Granite School District student management system. Project required heavy SQL development including extensive use of complex DTS packages, stored procedures and database optimization.• Developed and maintained several web applications used by Granite School District for various purposes (student management/tracking, online grade book, media reservation, school/state funding plans, application tracking, etc.). Web applications utilized ASP.NET, in C# and VB.NET, or traditional ASP to manipulate data stored in a SQL Server 2000 and Image Databases.• Developed several custom reports using SQL Server 2000 Reporting Services and Visual Studio.NET Report Designer for Granite School District student management system.• Fully designed, developed and maintained a work order tracking system application for Granite School District Maintenance Department in Visual Basic 6.0. Front-end provided a user interface for data entry, retrieval and reporting from a SQL Server 2000 database.• Designed and maintained SQL Server 2000 database for work order tracking application. Database was populated through DTS migration from an Access database and enhanced to meet new needs.

• Developed front-end web site using ASP to retrieve file data from COM objects used to interact with an NDS file system. Front-end development was heavily involved in VBScript and JavaScript utilization through Visual InterDev 6.0 development platform.• Fully implemented several web applications used to provide a straight-forward file system interface for online file access as part of NetDocuments SaaS platform.• Developed and maintained middle tier COM objects written in C++ to interact with back-end NDS platform used to store file data as well as user information.

• Fully designed and developed front-end internet site using ASP to allow users to immediately modify back-end data to provide efficient telecommunications service to customers. Front-end development utilized both VBScript and JavaScript through Visual InterDev 6.0. Also responsible for administering internet site run on an IIS Platform as well as creating all graphics used on the site.• Developed middle-tier Active X COM components in Visual Basic 6.0 used to retrieve data stored in several database platforms (Oracle, Informix, SQL Server, and COBOL).• Designed Oracle database which stored information used to determine a client’s permission level to the web site in order to generate a custom and secure site on the fly based on client’s access level.• Fully implemented front-end intranet site using ASP. This site allowed employees to view and analyze data detailing network traffic. Also developed middle tier Active X COM component in Visual Basic 6.0 used to retrieve data from back-end Oracle database populated with data migration procedures written in PLSQL using Oracle Procedure Builder.