Bryan Plaster Email & Phone Number

Texas, United States

Responsible, Ethical, Sustainable AI Strategy is a must for all organizations. With almost daily social and regulatory changes it's an imperative to partner with AI experts

Mckinney, TX, US

Intelligage invented Revenue Intelligence in Realtime and was the first company to bring AI to customer success through Remote Meetings and regression analysis inside of Salesforce and Gainsight. Mentoring Reps in realtime and capturing MEDDIC based customer responses into your CRM, it became clear that it might be more effective to use Generative AI to.

San Francisco, CA, US

In the space of companies taking a chance to Modernize their Data Strategies to get the most from Cloud, big data and advanced analytics, Bryan built and managed a strong technical CS team. Bryan's leadership increased adoption and net retention to unprecedented Industry best practice levels through a series of transformations of people, process and.

San Mateo, California, US

Bryan came to Talend specifically to setup both ends of the spectrum in Customer Success – the High touch for Strategic Customers and low touch virtual success. He left to join a mid stage startup but met some great people and accomplished a lot during his tenure! * Achieved 90% renewal rate for the first time in the history of the company on a $80M.

• Consulting, services, products focused on Customer Success at Scale.Some of the fun projects delivered in this role are below.
• Created an AI Chat bot on the Azure Platform for clients
• Conducted Customer Journey workshops for some of the top Fortune 100 companies like American Airlines and Southwest Airlines and also community local DFW based startups.
• Experiences in customer success workshops around the worldMultiple activities during this time 2016 in this capacity such as
• Consulted and advised on programs and techniques to turn around a $60M ARR customer base assembled from multiple acquisitions at PTC as VP CSM IoT.
• Created the Virtual Success Manager program for scaling Customer Success to thousands through a personalized website with prescriptive methods of adoption and expansion at ThingWorx

Redwood City, CA, US

• Bryan started as an Sales Engineer with the first Cloud Customers, created the Trial Success Concept to take prospects from a trial to purchase, then had the foresight to create a Customer Success department at.
• Defined and built a Global, Award-Winning Customer Success Program managing an $60M ARR customer base with teams of CSM, CSA, renewal reps and development labs.
• Developed upsell strategies based on the stratified customer based which moved the renewal+upsell rate up 20 points to over 120%.
• Created the new Cloud Academy which moved instructor led training to the cloud, including the first cloud certification program where we certified 1000 partners and customers in the first year.
• Reached over 5000 customers through a virtual CSM in our low-touch Cloud Accelerate program to automate success for everyone. We introduced a virtual CSM and architect as the first touch point to onboard every new.
• Built the first Customer Success Architect (CSA) team and launched nine outcome services which accounted for over $1M in revenue in the first year and attached to over 65% of new deals.

Redwood City, CA, US

• Started the Customer Success Function at Informatica for the initial Cloud Business
• Built programs for Onboarding, Search & Rescue and renewals that dramatically improved customer success and our renewal rates.
• Conceived a warehouse of usage metadata which drove all renewal and upsell activities. Determined and aligned the renewal rate and other metrics of the business to stratify the customer base into actionable tiers.
• Created several cloud training classes for Cloud Customers and trained over 1000 people, the first Ondemand Community and the first Informatica Marketplace called the Cloud Integration eXchange.
• Created a Cloud Labs team on a zero margin that improved our competitiveness and helped the sales team win more than 100 transactions creating more than a 60 native Connectors, including connectivity to some of the.
• Created Trial Success process to engage customers immediately on a trial to augment the lead, qualify them and make them successful.

• Drove an average of five deals per month in direct sales integrating SaaS applications by delivering on-point technical presentations, delivering POCs, and working with customers on next generation use cases.
• Created a demonstration environment that was used by partner organizations consisting of multiple Enterprise endpoints including JD Edwards, SAP, Oracle EBS, Siebel On-demand and Siebel on-premise, PeopleSoft.
• Turned the demonstration environment into over 30 templates that were integrated into the product as connection wizards.
• SE of the Quarter with success of driving and supporting the greatest volume of deals, 100% success of all MBOs, most positive feedback from clients.

Carrollton, TX, US

• Delivered Technology-as-a-service as a diffentiator to over 1000 franchisees of sign and design shops.
• Revolutionized the sign proofing business by allowing franchisees to create a mockup of a sign, then collaborate digitally and remotely with a customer to support iterations for a same day sign.
• Technical Sales – Worked with the franchise development group courting new prospects to promote how the technologies we offer to the network enables them to a competitive advantage in the marketplace.

Worldwide, FR

• Delivered agile product and application development and training to the world’s leading companies in Agile development and methodologies.
• Engagements at American Airlines in the Global PMO, JPMorgan Chase, Southwest Airlines and Sprint PCS.

Worldwide, FR

Worldwide, FR

Lake Forest, CA, US

Traveled the globe working in Industrial automation for mission critical systems in SCADA pipelines and manufacturing. Converting critical Distributed Control Systems (DCS) and factory floor automation to work on the Wonderware SCADA platform with existing Industrial devices. The first wave of IIoT for me.