- Responsible for setting team readiness strategy for integration, migrations, and implementations for newly acquired businesses, clients, services or products in all UHC lines of business.- Crisis and Major Issue Management: Organizing chaos during UHC’s largest crisis and significant issues- Drove operational readiness across the enterprise for more than twenty-five high profile clients. - Responsible for engaging business partners to support, navigate, and confirm end to end operational readiness to ensure the client and member experience exceeds client’s expectations.- As the UnitedHealthcare Crisis Management playbook owner, successfully led a Command Center during UHC’s largest vendor outage affecting twenty-six business units. - Responsible for developing and maintaining business continuity plans that outlines response, recovery, restoration, and resumption of critical business functions across the UHC enterprise.

Successful End to End implementation of new DSNP plans (Medicare and Medicaid -Dual Special Needs Plans) in five states, across 425 counties resulting in new membership of over 125,000. In this role, responsible for implementing new business and expanding contracts with DSNP products.

Over a 3-year period, managed and mentored 8 Black Belt projects focusing on improvements in the Medicare and Medicaid space, resulting in savings of $24,896,833. Practitioner of all Six Sigma Methodologies.

Led a team of Business Analysts, Project Managers and Vendor Relations team supporting Tricare Field Operations at Military hospitals and clinics.

- Led a team of Operations Managers responsible for performance management, process improvement, and alignment across all internal and external call centers.- Developed a traveling vendor support team of over fifty advocates supporting six different call centers across the United States.