Bryan Schauer Email & Phone Number

Green Bay, Wisconsin

Green Bay, Wisconsin Area

Green Bay, Wisconsin Area

~ Assisted with the growth of seven to nine professionals through personal development, coaching, motivation, and praising.~ Focused my team on customer service, satisfaction, and support.~ Built position descriptions, reviewed resumes, performed interviews, and hired many professionals. ~ Assisted with the promotions of five professionals.~ Managed my team to improve our customer satisfaction rating from 80% to 96.5%~ Through vendor management, I initiated or assisted with cost avoidance or savings of over $250,000 per year.~ Continually kept the customer's best interests in mind when discussing projects, communicating or while in management meetings.~ Facilitated three Kaizen/Lean manufacturing events by working with the group to map out the process, initiate improvement, keep the group on task, and provide results to the management team. ~ Active member of four Kaizen/Lean manufacturing events covering Flexo plate management, large work press cell, and total press maintenance to assist the business with initiating improvements.~ Project managed the selection, vendor negotiation, configuration and implementation of iMaint a computerized maintenance management system.~ Project managed the initial implementation of Cumulus an art asset management system utilizing vendor management, resource management, project plans, weekly meetings, and issue lists.~ Project managed three national sales conferences specializing in IT hardware distribution or upgrades to the sales force, IT training sessions, IT technician involvement, and purchasing of IT equipment.

Green Bay, Wisconsin Area

~ Designed and implemented the security module for Vision the manufacturing resource planning (MRP).~ Negotiated with vendors to manage 1.75MM of hardware purchases over sixteen locations~ Project managed the installation of all IT hardware throughout the plant for each implementation site~ Project managed the server installation, patch management, and database changes throughout the implementation.~ Created documentation of site information, purchasing items, installation guides, testing procedures, the security module, and the tooling module.~ Entrusted by the business to project manage the tooling module for six site implementation which included, designing, testing, training, implementation, and support.~ Implemented a storage system for flexible tools and plates to increase speed and eliminate errors.~ Created technical specifications for modifications to the system, reports and creation of new reports.

Algoma, Wisconsin

~ Provided outstanding customer service to both internal and external customers over the phone, through email or in person using Track-IT software.~ Primary help desk person for technical support, customer focus concerns, and user requests.~ Provided first level support of desktop, phone, printer support concentrating on first contact resolution.~ Built a template, converted documents, and initiated the use of standard operating procedures (SOP).~ Assisted with the creation of the base image for the PC desktops.~ Created internal announcements in email and voice mail for system outages or important information.

De Pere, Wisconsin

~ Built and maintained over ten Novell servers.~ Built and maintained documentation of file shares, distribution groups, security groups, and members for the entire Novell environment. ~ Implemented clustering on two Novell servers. ~ Assisted the Microsoft administrator in maintaining over twenty Windows NT servers.~ Assisted the desktop support team with the implementation of Windows XP.~ Provide second and third level support to internal and external customers.

De Pere, Wisconsin

~ Built, maintained, and implemented Windows 2000 on over 750 workstations and laptops.~ Built, maintained, and implemented MacOS9 on over 50 Macintosh workstations and laptops.~ Provided first and second level support by answering, logging, and completed user requests based by priority in Support Magic and Lotus Notes.~ Negotiated with vendors to purchase all PC workstations/laptops, Macintosh workstations/laptops, printers, and peripherals.~ Created and maintained documentation of builds, installation, and configuration of software and hardware in the PC and Macintosh environments.