Bryan W. Email & Phone Number

Versailles, Ky, Us

Frankfort, Kentucky, United States

* Manage the Application Development (DBA and Developers) and Network Services (Network/Systems Engineers) teams (managed Application Support and Service Desk until April 2024 when they were moved over to our Business Services Support Manager).* Supervise the Disaster Recovery Plan (DRP).* Manage Change Control process and procedures.* Perform Project Manager duties for operational projects. > Use custom spreadsheet with dashboard, task tracker, resource management, and RACIS worksheets.* Assist project teams with directional assistance and coordination on departmental and corporate level projects: > Network hardware refresh (core and access switches) > Data Center relocation > M365 OneDrive migration > Storage Area Network (SAN) implementation > Azure Virtual Desktop Infrastructure (VDI) > Accounting software assessment > Records Management migration to SharePoint online (KnowledgeLake and Gimmel).

Frankfort, Ky

* Handling the day-to-day operations with Application Services, Network Services, and Service Desk teams.

Frankfort, Ky

* Disaster Recovery Plan (DRP) Administrator* Project Manager (utilizing Smartsheet online PM solution): > Business Continuity Plan (BCP)/Disaster Recovery Plan (DRP) (secondary data center build) > Voice over Internet Protocol (VoIP) phone system to the 8x8 cloud platform > New public Website* Business Systems Analyst (BSA) for multiple departments.

Frankfort, Ky

* Project Manager: > Voice over Internet Protocol (VoIP) phone solution – in-house to ShoreTel VoIP. > Website and Document Security project. > Migration from custom user permissions web application to Active Directory. * Perform updates to current and legacy web applications following the Software Development Life Cycle (SDLC).* Rewrote legacy ASP or older .NET applications to current KHC Application Development standards.* Created custom ASP.NET calendar for KHC’s corporate events.* Worked with departments for updating and migrating content from in-house hosted web servers to SharePoint environment. There were five sites that were migrated.

Lexington, Kentucky, United States

* Development of the Label Converter for converting ZPL and DPL print files over to PCL print files.* Development on Configuration utility for Source Technologies, LLC, and their OEM clients.* Developed printer firmware upgrade utility for Source Technologies, LLC, and their OEM clients.

Lexington, Kentucky Area

* Created Windows Device Experience for ST Thermal Printers.* Developed and supported Thermal Printer Configuration utility (Serial, TCP/IP, and USB communications).* Developed Label Converter for converting ZPL and DPL print files over to PCL print files.* Developed and supported printer firmware upgrade utility (Serial, TCP/IP, and USB communications).* Created application for Marketing and Sales for demoing line of Thermal products.* Developed, managed, and supported Engineering Issue Tracker web application.

Charlotte, North Carolina Area

* Redesigned look and feel for the embedded web system for Thermal Printer products.* Created setup system for print driver files for automated driver installation.* Responsible for evaluation of new technologies, design (hardware & software), customer training, associate training, hardware & software testing, and implementations. * Managed software products through MS Project for timelines to meet product delivery dates.

Charlotte, North Carolina, United States

* Developed, owned, and managed the web-based escalation path (Tier 3) for problem resolution.* Manage the integration of in-house and third-party products (hardware and software). * Supervise the administration of 6 technical support representatives (Tiers 1 & 2).* Responsible for evaluation of new technologies, design (hardware & software), customer training, associate training, hardware & software testing, and implementations.

Charlotte, North Carolina, United States

* Supported Source Technologies line of Kiosks and custom software solutions.* Administered on-site setups, demonstrations, and training for Self Service products.* Created client-based kiosk training.* Worked with Engineering during the design, prototype, and test phases of product development. * Provided Solutions Delivery team with forms design, application building, and testing. * Designed and Maintained the Source Technologies Customer Support Intranet, knowledgebase, and file download system. * IS0-9001:2000 – Created Procedures, Flow Charts, and Work Instructions.

Atlanta, Georgia, United States

* Maintained Windows 2000 web server in remote office.* Completed field service assignments. * Designed electronic forms for Solutions Delivery group. * Provided on-site demos and consulting for sales reps.* Remote Office IT System Support

* Provided telephone support to customers across North America on the Lexmark line of printers.* Wrote VB 6 application used as back-up to the main call logging application. Designed for TSR’s to type calls in and print out on local or LAN printers instead of using pencil and paper.