As a strategic leader, I spearhead the development and execution of key operational initiatives, including the creation of a delivery shipment forecast algorithm for the NA and EU markets with over 40MM shipments annually, achieving 93% accuracy by leveraging historical data and seasonality trends. I also led the creation and presentation of the operational plan for headcount requirements across two regions and seven marketplaces, improving hiring accuracy by 25%. In the EU, I supported the automation of the multi-box process, reducing process defects by 95% and generating $4MM in annual savings. Additionally, I established four foundational programs—Workforce Management, Quality Assurance, Training and Development, and Change Management—resulting in three promotions to L4 roles and enhancing operational efficiency by 25%, with a cost reduction of $250k annually.

I led the transformation of the Workforce department for Amazon Data Services in Japan, overseeing capacity planning and workforce management for over 200 data associates, as well as managing a Workforce Analyst and Real-Time Analyst. Through this, I successfully promoted two Real-Time Analysts to Workforce Analyst roles and implemented a Non-Productive Time strategy that initiated a global initiative, reducing costs by 35% through the negotiation of additional utterances. Additionally, I developed a staffing plan model that increased hiring accuracy by 75% and improved utilization by 30% in Japan, while reducing hiring costs by $2.75MM across APAC. I also led a utilization improvement strategy in Japan, achieving an 1850 bps increase, and expanded the program globally, resulting in a 700 bps improvement in business utilization worldwide through collaboration with Workforce Managers.

I led a team of 6 Workforce Analysts and 3 Real-Time Analysts, managing a site with over 1,250 agents across 5 business lines. Under my leadership, we achieved 97% SLA adherence annually, negotiated new hire requirements with Capacity Planning, and established goals for Training and Recruitment to support large-scale hiring efforts. I also spearheaded a cross-training strategy that increased site flexibility by 75% and reduced hiring needs by 15% during both peak and non-peak seasons, leading to $3MM in annual savings in hiring and training costs. Additionally, I led the implementation of a Non-Production Planning mechanism across 11 countries, reducing planning time by 35% and driving $4.7MM in global annual savings.

I spearheaded a major organizational change that involved a leadership transition, where I hired 10 Committee Operating Officers and 15 Team Officers within three months, efficiently managing the distribution of over 1,000 volunteers. Additionally, I led the successful effort to secure the prestigious 'Exemplary National Society' award for Costa Rica, awarded by the International Federation in Geneva. I also developed and presented comprehensive Operational Plans to the Board of Directors, seeking approval for strategic workforce hiring and cost reduction initiatives. This included preparing detailed budgets and negotiating improvement plans to ensure operational effectiveness and financial sustainability.

I led the development and implementation of an inventory management system for the warehouse, resulting in $250K in annual savings by reducing material depreciation and cutting unused materials by 60%. Additionally, I created and implemented standardized operating procedures for material delivery, logistics, and supply chain management, achieving 100% standardization across the organization and reducing delivery times by 65%. I also spearheaded the creation of an employee hour rotation mechanism, which increased productivity by 6% year over year, reduced costs by 15%, and improved organizational flexibility by 12%.