Bryan R. Email & Phone Number

Dallas, Texas, United States

**Multifaceted Ops & IT Expert at Innovative Recovery (Ex-ResidentCollect & ResidentCheck)**At Innovative Recovery, a third-party debt collections firm in the multifamily sector, my roles span diverse operational sectors, underpinning the firm's success.**Admin Duties:**- Proficient in WinDebt, managing debtor files for major REITs and private firms.- Resolved consumer disputes via e-Oscar, ensuring legal compliance.- Expert in FCRA and FDCPA, safeguarding operational and tech compliance.**Client Relations:**- Key client contact, created training manuals for clients on our integrations with partners such as: Yardi, Entrada, and RealPage, optimizing debt collection by streamlining incoming accounts. **IT Role:**- Acted as Network Admin and Hardware Specialist during staff transitions.- Led collaborations for new web products with programming and architecture teams.- Authored requirement docs, liaising between in-house and overseas programmers.**Vendor Management:**- Chose operational tools, including call center software LiveVox and phone system 3CX.**Tech Skills:**- Proficient in robust networking systems, domain integrations, ESXi VMware, and Windows Server, Office365 Administration/Licensing, Azure, AD Management.My holistic grasp of both operational and tech needs, plus expertise in industry-standard platforms, bridges organizational gaps and fosters cross-departmental synergy.

United States

In the early stages of my tenure, I gained hands-on experience as a Title Clerk and became proficient in DealerTrack software. As I transitioned to Salesperson, I assumed managerial oversight of the complete sales cycle, from client acquisition to deal closure. Key leadership responsibilities included:- Leading client consultations to provide tailored solutions for complex requirements.- Developing and executing SEO-driven revenue-boosting promotional strategies.- Managing the e-commerce platform to enhance online customer acquisition and engagement.- Overseeing asset valuation using industry-standard tools like Black Book/MMR for trade appraisals.I also served as the in-house Technology Advisor, with a focus on:- Guiding cross-departmental tech initiatives to optimize business processes.- Strategizing and implementing technology upgrades that significantly enhanced operational efficiency.