Bryan Ripley Email & Phone Number

Plano, Texas, United States

Managed work efforts of IT Service Delivery team to build strong strategic relationships with other Technology and Business groups. Collaborate with Product and Application Owners as well as Implementation partners to identify and address the business needs to refine and improve the existing Service Portfolio. Additional IT Service Management.

Southlake, TX

Successfully implemented ServiceNow Catalog module to effectively streamline and manage day-to-day operations across various ServiceNow modules. Led and actively engaged in daily Agile/Scrum meetings to oversee evaluation of internal requests for new catalog items and enhancements in change, incident, and problem management. Documented comprehensive.

Southlake, TX

Oversaw Enterprise Problem Management processes, catering to Sabre's global clientele and ensuring efficient resolutions worldwide. Collaborated with engineering and development teams to leverage expertise and provide second and third level system and application support. Produced comprehensive executive and IT Operations reports, effectively presenting.

Plano, TX

Fostered strong working relationships with key stakeholders throughout organization while driving development of Service Management practices. Produced comprehensive training documentation for Problem Management process, ensuring efficient knowledge dissemination across organization. - Played vital role in providing primary support for root cause analysis.

Plano, TX

- Provided desk-side or phone support for software and hardware issues for Frito-Lay's headquarters and field associates.- Delivered comprehensive support to 300+ business applications, encompassing pipeline applications, web-based systems, SQL queries, printer setups, and infrastructure matters.- Engaged productively in crucial meetings, providing.

Fort Worth, TX

- Streamlined user management processes by efficiently creating and modifying logon IDs and accounts across diverse platforms, including NT workstations, Dummy terminals, Lotus Notes, Mainframe, and AIX.- Spearheaded setup and maintenance of personal and group mailboxes as Exchange Administrator while managing EMC2(TAO) mainframe mail accounts with.

Plano, TX

- Monitored and recovered critical data transfer applications, validating seamless communication for software updates, orders, inventory information, and headquarters communication at Frito-Lay.- Resolved alerts generated by various systems, while monitoring applications dedicated to transferring essential data such as software updates, orders, and.