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@avaya.com
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AeroLeads shows a work email signal at avaya.com and a matched LinkedIn profile for Bryan Ritchie.
Bryan Ritchie previously worked as Customer Experience Executive at Avaya and Client Service Manager at Avaya. Bryan Ritchie holds Basc, Electrical Engineering from University Of Waterloo.
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AeroLeads found 1 current-domain work email signal for Bryan Ritchie. Compare company email patterns before reaching out.
• Highly motivated, results driven telecommunications professional• Over 25+ years of experience in Customer Advocacy, Product and Project Management, Business Development, Software Development and Customer Support• Effective leader with a proven record of recruiting, developing, and motivating top performing technical individuals and teams• Skilled problem solver and decision maker, who has successfully led projects from conception to implementation.• Self-motivated team player capable of influencing people and decisions at all levels within the business.
Listed skills include Program Management, Service Delivery, Telecommunications, Ip, and 10 others.
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Greater Atlanta Area
Developed and deployed overall quality and customer support standards that improved overall quality and customer support. NPS (Net Promoter Score) 20->45 in two years. Drove timely corrective action on all issues regarding service delivery and product support.Customer Advocate that drove process changes around “Ease of doing Business”Monitored performance.
Greater Atlanta Area
Greater Atlanta Area
Responsible for Service delivery for all direct Enterprise accounts in Georgia, Tennessee, Alabama and North Florida. Partnered with account teams to ensure service sales strategies aligned with overall business sales strategies. Responsible for all operational escalation management and communication, both internal and external, for customers within my.
Greater Atlanta Area
Led a team of 12, responsible for the life cycle services management strategies and operations for over 50 Global accounts supporting 6 sales Directors ($50 Million in annual service revenue). Most of which are Fortune 500 customers (Wal-Mart, Coke, UBS, Microsoft, Chrysler) Responsible for service sales for channel partners. Deliverables included partner.
Led a team of 50 engineers providing support for enterprise products in the CALA market. This includes all of Nortel's voice and data products within the enterprise space (Routers, LAN's, Security Switches, VPN clients, PBX's and Call Centers). Took a team with no product Certifications to 100% certified in one year, while managing incoming case volumes to.
Greater Atlanta Area
Managed integration of OEM partners (Jetstream, Tollbridge) into Nortel products / platforms in support of Nortel's High Speed Access business (UE9000, AccessNode) Responsibilities included Product Marketing (RFP response co-ordination), Verification (integrated solution testing), Operations (order management), Customer service and Trial.
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AeroLeads has found 1 work email signal at @avaya.com for Bryan Ritchie.
Bryan Ritchie is based in Alpharetta, Georgia, United States.
Bryan Ritchie has worked for Avaya and Nortel Networks.
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Bryan Ritchie holds Basc, Electrical Engineering from University Of Waterloo.
Bryan Ritchie is listed with skills including Program Management, Service Delivery, Telecommunications, Ip, Channel, Wireless, Unified Communications, and Leadership.
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