- Oversee and monitor diverse Risk and Compliance training programs for a global audience of 40,000+ employees across multiple regulatory entities (EU, NA, LATAM, APAC). - Streamlined standardized monitoring protocols and utilize advanced LMS analytics, ensuring adherence to Compliance Team metrics.- Lead strategic process improvement initiatives across Risk and Compliance training space, implementing data-driven methodologies to optimize monitoring, and reporting processes. - Spearhead collaboration with diverse internal stakeholders to identify process gaps and develop creative, agile solutions for Risk and Compliance training. - Work on a major Learning Management System (LMS) migration as SME and Project Lead for SP Support and Customer Trust global organizations.

- Participated as a key team member in the launch of new D2AS virtual sites in Colombia and Morocco, contributing to the organization's global expansion strategy.- Delivered comprehensive training modules covering product knowledge, customer interaction techniques, and advanced troubleshooting skills across multiple regions: LATAM, APAC, NA, and India.- Conducted training sessions for more than 250 internal employees on new product and digital service launches annually.- Developed and implemented multiple Standard Operating Procedures (SOPs) and Student Guides for global teams and various Amazon devices and digital services, optimizing training processes and improving the student/instructor experience.- Led important process improvement initiatives in internal systems and learning platforms, and collaborated with Human Resources, Operations, Workforce, and Instructional Design teams to enhance the student experience.