Bryan Robertson Email & Phone Number

Los Angeles/ Inland Empire

• Provided individual and group therapy sessions to clients struggling with substance abuse and co-occurring mental health disorders, utilizing evidence-based practices such as Cognitive-Behavioral Therapy (CBT) and Motivational Interviewing.• Participated in multidisciplinary treatment team meetings to collaboratively develop and implement comprehensive care plans, ensuring a holistic approach to client recovery.• Conducted comprehensive biopsychosocial assessments to identify clients' strengths, needs, and barriers to treatment, informing the development of personalized interventions.• Facilitated psychoeducational workshops on topics such as relapse prevention, stress management, and healthy coping mechanisms to empower clients in their recovery journey.• Maintained detailed case notes and documentation in compliance with organizational and regulatory requirements, demonstrating strong attention to detail and record-keeping skills.• Collaborated with social workers, nurses, and other healthcare professionals to coordinate the seamless delivery of services and support for clients transitioning between levels of care.

Los Angeles Metropolitan Area

● Spearheaded comprehensive employee education and development initiatives, focusing on process, brand knowledge, and product expertise in 13 brands. ● Facilitate weekly product knowledge and development trainings for 45+ employees● Develop comprehensive education and onboarding programs to for new hires, ensuring target attainment● Leveraged person-centered skills for conflict resolution to manage and defuse escalations, as well as to address employee relations issues● Collaborate with e-commerce and marketing teams to align business goals with customer expectations● Cultivate an inclusive work culture for heightened morale and satisfaction

● Successfully launched the brand on the West Coast, surpassing sales targets by 50%● Led and executed impactful trainings for sales teams and retail partners, leveraging cosmetology and educator expertise● Orchestrated high level celebrity personal appearance events and multi branded events, boosting retail sales ● Maintained extensive travel across the US and Australia, ensuring business demands were met

Orange County, California Area

● Achieved over 100% growth in sales, outperforming previous year● Managed a regional team across 6 states, driving sales growth in America's Western Region● Delivered high-impact in-person and virtual trainings for retail partners

Los Angeles Region

● Exceeded quarterly and yearly sales goals with 75% increase over previous year● Oversaw a portfolio of 58+ Sephora and Ulta stores in Los Angeles and Hawaii

Orange County, California Area

● Built and maintained relationships with brand partners, clients, and store accounts such as Sephora, Planet Beauty, and independent boutiques● Educated store employees with product knowledge to increase sales

Costa Mesa, Ca

● Leveraged in-depth knowledge of Sephora's skincare product lines to provide personalized recommendations and advice to customers based on their skin type, concerns, and preferences.● Demonstrated exceptional interpersonal skills in building rapport with customers, actively listening to their needs, and offering tailored solutions.● Effectively handled challenging customer situations, turning potentially negative experiences into positive outcomes through empathy and problem-solving.

Anaheim, Ca

● Managed employees to ensure staffing efficiency and prudent customer-focused operations● Supervised restaurant and maintained the company standards for quality, service, and cleanliness● Trained and prepared employees for success in new and elevated positions

Master'S Degree, Clinical Mental Health Counseling And Marriage And Family Therapy

Bachelor'S Degree, Psychological Science

Activities and Societies: Dean's Honor List

Associate'S Degree, Business & Cosmetology

Cosmotology License, Cosmetology/Cosmetologist, General