Promoted from Sr. Business Project Manager in July 2023Managed large scale, multi-year business and technology initiatives on lowes.com which had significant customer experience and financial impactsLed large cross-functional stakeholder and working teams (both US and India) as well as 3rd party vendors to deliver program business objectivesManaged portfolios of work that included Automotive Parts Finder, Personalization, Paid Media, Private Brands, and Online Search.Led mentoring sessions with individuals on project management certificationDeveloped, analyzed, and managed project plans and exceeded expectations to meet all program milestones and deliverablesEstablished relationships with various stakeholders across the organization to deliver solutions on-time and within scopeReported on key program metrics to VP, Sr. Directors and other key leaders across multiple business areas and organizations within Lowe’sControlled and mitigated program risks/issues and developed contingency plans based on program needsPartnered with key business teams to translate business plans into tactical action items

Lead several large initiatives in the portfolio which spanned multiple business units and stakeholders. Programs included work in personalization, paid media, private brands, and online search.

Promoted to Director of Business Services after successfully growing and leading a portfolio of web, mobile, and data analytics work at our largest client - Lowe’s.Served as onsite contractor and Account Director for Lowe’s Companies Inc as well as Bank of America (two largest clients)Oversaw a portfolio of 40+ web, mobile, and data programsLed the development, build, and execution of a mission critical tool for Lowe’s that resulted in a 50% reduction in tab and promotional lead timesManaged several Fortune 500 company accounts totaling over $4MM in revenue for our companyManaged large and diverse client and internal teams to plan, build, and execute large-scale technology programsDirectly managed a team of Program ManagersLed development teams both onshore and offshore (India and China)Managed and oversaw Lowe’s Pro business management tool that enabled over $10B in sales for Lowe’sLed development teams on the initial build and ongoing enhancements to critical Bank of America rewards program as well as an in-branch digital display program

Promoted internally from Membership Manager to Director of MembershipResponsible for recruiting new members and retaining existing membersBuilt and led leadership team of state chapters to further the mission of the organization and assist with grass roots effortsDirectly increased membership by 10% and raised retention rate to industry high 90% by building strong relationships with members and prospects

Promoted internally to Membership Marketing CoordinatorManaged the organization’s entire external trade show program of 15+ tradeshows per year which helped increase the membership to 25,000 membersResponsible for all external advertising in various industry media sourcesManaged the entire process for delivering and executing promotional marketing materials