Bryan Soto Email & Phone Number

Orlando, Fl, Us

Orlando, Fl, Us

Managed and processed special financing applications, including extensions and rewrites for members facing financial hardships.Assessed financial situations, prepared comprehensive recommendations for underwriter review, and communicated results to members.Streamlined loan processes, reducing turnaround time from 30 to 14 days.Developed job aids for multiple processes to ensure consistency.Reviewed and completed consumer loan servicing requests, addressing member requests and correcting credit union errors.Resolved credit disputes efficiently, maintaining compliance with credit bureau reporting guidelines.Collaborated with the titles department to optimize vehicle payoff checks and title release processes.Led monthly team meetings to review department metrics and discuss performance improvements.

Managed high volumes of inbound calls for a financial institution, delivering exceptional service to members.Resolved member challenges promptly and accurately, ensuring their needs were effectively addressed.Consistently recognized as a top performer in resolving member calls, maintaining a track record of exceeding performance expectations.Demonstrated strong communication and problem-solving skills to provide optimal solutions and enhance member satisfaction.

Orlando, Florida, United States

Managed transactions and provided exceptional customer service in a high- traffic store.Assisted shoppers with product inquiries and recommendations.Operated cash registers, handled returns, and processed payments.Contributed to visual merchandising and maintained store appearance.