Bryan Stiles Email & Phone Number

Dallas-Fort Worth Metroplex

- Drive the strategy of the Analytics department- Provide regular updates and insights to the Executive Leadership- Work with Marketing, Product, Pro Sales, CRM, Finance, and Customer Care Teams to drive analytics and insights- Drive a data first approach across the company

Dallas-Fort Worth Metroplex

- Led migration of the analytics data warehouse from MS SQL Server to Snowflake- Managed a team of BI Developers and Data Scientists to expand access to data across all departments and drive insights- Promoted data awareness across all departments in the organization- Optimized, streamlined, and consolidated data and dashboards to reduce yearly effort and.

Dallas-Fort Worth Metroplex

- Improved dashboard reliability and consolidated dozens of dashboards into shared data sources- Fostered development and training of peer developers- Drove insights identifying areas where the product could be improved leading to an 10% reduction in customer churn

Dallas/Fort Worth Area

- Built out a data infrastructure to allow access to all data sources from a central python repository- Built an executive dashboard that automated 60 manual metrics for use by the C-Suite and Director levels- Automated hundreds of manual processes by building ETLs, Tableau dashboards, and direct to client reports- Led the team in adopting new technologies.

Coppell, TX

- Manage a team tasked with the development and maintenance of all reporting and technical support for the Policy Department- Use Archer, SQL, and Excel (VBA) to develop and automate reports to measure KPI’s to make the department successful (i.e. quality, productivity, document delinquency) - Analyze data to determine points of inefficiency and develop.

Lewisville, TX

- Build out reporting infrastructure for the Policy Management team.- Create and automate reports to run on hourly, daily, weekly and monthly intervals.- Document database structure of the Archer Risk Management software.- Support the Policy Management team with all Archer related problems.- Customize the team's Archer Application.

Lewisville, TX

- Build out reporting infrastructure for the Policy Management team.- Create and automate reports to run on hourly, daily, weekly and monthly intervals.- Document database structure of the Archer Risk Management software.- Support the Policy Management team with all Archer related problems.

Orem, UT

- Daily use of Tableau and SQL to create reports to measure KPI’s of survey panelists (i.e. demographics, response rate, customer lifetime, expected revenue per customer, and other customer metrics)- ETL design and implementation- Managed and optimized the server database- Augmented reporting capabilities using Excel/VBA (macros)

Orem, Utah

- Analyzed vendor products to determine best sales opportunities- Used advanced VBA programming to query, combine, manipulate, and organize data into reports for end users- Developed reporting on call center KPI’s (i.e. avg call time, SLA’s, quality, productivity, upsells)

Orem, Utah

- Manage the staffing levels of a highly volatile program with constantly changing demands- Support the call center by leveraging data to support key business strategies and decisions- Plan for and respond to the impact of direct mail campaigns on call center volume- Forecast volume using variable, smoothing, and other statistical techniques- Present.

Orem, Utah

- Manage staffing levels on a real time/intraday level to assure the company meets its service levels contracted with the client- Track and update volume data- Manage agents to assure they adhere to schedules