Bryant Bonuke Email & Phone Number

Abu Dhabi, Abu Dhabi, United Arab Emirates

• Develop and implement improvement plans, measure and record the outcomes.
• Provide management with insights and recommendations on how to improve performance against competitors.
• Create innovative solutions that solve problems or challenge convention.
• Understand in-store operations, stock management, compliance, health and safety, security and all day to day requirements of running a store.
• Achieve sell-out targets.
• Demonstration techniques.

Dubai, United Arab Emirates

• Prepare the shifting for all the FOH staff and ensure all shifts are well balanced in man power.
• Assign side duties to all my team members so as to ensure smooth operation.
• Act as point of communication between the BOH and FOH teams.
• Assist cashier in closing and reporting of daily sales.
• Solve all customer complaints so as to ensure satisfaction in our service.
• Stock check so as to know what needs to be ordered to avoid shortage.

Dubai, United Arab Emirates

• Take ownership for enhancing the customer experience, assisting customers by utilizing approved consultative selling practices and guidelines to identify customer needs and provide appropriate solutions.
• Maintain current knowledge of merchandise lines, product features, benefits and availability, and, if applicable, delivery, installation and/or service options, to respond to customer needs.
• Fully optimize credit and gift card opportunities.
• Understand website navigation and store to web order processes and leverages for customer solutions when the product is not available in the store.
• Partner with other sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones, etc.)

Nairobi, Kenya

• Champion opportunities to consistently improve the Quality of the Jumia Experience.
• Continually review and evolve the growth of e-commerce in Africa, oversee and organized every interaction between the customer and Jumia throughout the life cycle, liaise with relevant departments to champion change.
• Deliver service improvements to improve the customer experience across Vivacity.
• Influence senior stakeholders, staff and volunteers to support and deliver proposed improvements via the appropriate channels and processes.
• Use Net Promoter Score and other tools to measure improvements over time

Nairobi, Kenya

• Assist in selling processes for our customers and generating additional Sales.
• Coordinating information to customers browsing our websites during store discovery, order and checkout, including after sales support.
• Performing phone conversations with customers to answer their questions, provide information and advise them.
• Handling special requests and complaints of customers.
• Collecting and storing useful data within our back-end system.
• Ensuring follow up through emails, phone or any required means.

Nairobi, Kenya

• Handle corporate billing issues.
• Support and provide superior service via phones as a receiver.
• Use questioning and listening skills that support effective telephone communication.
• Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
• Understand the impact of attitude in handling calls professionally
• Effectively deal with job stress, angry callers, and upset customers