Bryant Bonuke Email & Phone Number

Abu Dhabi, Abu Dhabi, United Arab Emirates

• Develop and implement improvement plans, measure and record the outcomes.• Provide management with insights and recommendations on how to improve performance against competitors.•Create innovative solutions that solve problems or challenge convention.•Understand in-store operations, stock management, compliance, health and safety, security and all day to day requirements of running a store.•Achieve sell-out targets.•Demonstration techniques.

Dubai, United Arab Emirates

• Prepare the shifting for all the FOH staff and ensure all shifts are well balanced in man power.• Assign side duties to all my team members so as to ensure smooth operation. • Act as point of communication between the BOH and FOH teams.• Assist cashier in closing and reporting of daily sales.• Solve all customer complaints so as to ensure satisfaction in our service.• Stock check so as to know what needs to be ordered to avoid shortage.

Dubai, United Arab Emirates

• Take ownership for enhancing the customer experience, assisting customers by utilizing approved consultative selling practices and guidelines to identify customer needs and provide appropriate solutions.• Maintain current knowledge of merchandise lines, product features, benefits and availability, and, if applicable, delivery, installation and/or service options, to respond to customer needs.• Fully optimize credit and gift card opportunities.• Understand website navigation and store to web order processes and leverages for customer solutions when the product is not available in the store.• Partner with other sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones, etc.)

Nairobi, Kenya

• Champion opportunities to consistently improve the Quality of the Jumia Experience.• Continually review and evolve the growth of e-commerce in Africa, oversee and organized every interaction between the customer and Jumia throughout the life cycle, liaise with relevant departments to champion change and lead prioritized service delivery improvements.• Deliver service improvements to improve the customer experience across Vivacity.• Influence senior stakeholders, staff and volunteers to support and deliver proposed improvements via the appropriate channels and processes.• Use Net Promoter Score and other tools to measure improvements over time

Nairobi, Kenya

• Assist in selling processes for our customers and generating additional Sales.• Coordinating information to customers browsing our websites during store discovery, order and checkout, including after sales support.• Performing phone conversations with customers to answer their questions, provide information and advise them.• Handling special requests and complaints of customers.• Collecting and storing useful data within our back-end system.• Ensuring follow up through emails, phone or any required means.

Nairobi, Kenya

• Handle corporate billing issues.• Support and provide superior service via phones as a receiver.• Use questioning and listening skills that support effective telephone communication.• Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.• Understand the impact of attitude in handling calls professionally• Effectively deal with job stress, angry callers, and upset customers• Use the most appropriate way to communicate with different behavior types on the telephone.• Apply the elements of building positive rapport with different types of customers over the phone.