Customer Service Representative Team Lead
Rockville, Maryland, United States
- Served as assistant manager for front desk, providing excellent customer service. Performed frequent check-ins on equipment and customers by walking gym floor and supporting safe climbing space for all.
- Guaranteed that the service delivered is consistent with the company mission and core values.
- Ensured all safety and risk management procedures are upheld by members and team. Performed safety checks for belay in top rope and lead checks for both climbing and belay.
- Promoted… Show more
- Promoted products and services provided by the gym. Worked to create a safe and healthy space for climbers of all backgrounds and circumstances. Volunteered for diversity events within the gym.
- Helped raise morale and interest in the gym by leading the effort to develop and promote monthly themed events. The events raised the profile of the gym and the morale of the local climbing community during the.