Bryant Hsiao Email & Phone Number

Vancouver, BC, CA

Richmond, British Columbia, Canada

• Coaching kids aged 7–20 on advanced techniques of skating, puck skills, shooting and battle concepts
• Facilitating client and athlete experience
• Coordinating and scheduling Community Sport and High Performance hockey sessions
• Mentoring hockey coaches

Vancouver, British Columbia, Canada

Lerum, Vastra Gotaland County, Sweden

• Forward Player
• HockeyTrean League (Sweden Div. 3)
• Previously played for Hofors HC in the HockeyTvåan League (Sweden Div. 2)

Vancouver, British Columbia, Canada

• Submitted purchase orders to partner vendors on a timely manner
• Managed JD Sports’ On Order Report by working in partnership with brand reps on the ETAs of purchase orders
• Executed product and purchase order creation in our POS system
• Worked together with the Operations, Warehouse, and E-commerce teams on troubleshooting system errors relating to purchase orders and product attributes
• Created and presented weekly Release Reports (launch products) to the Planning, Buying, Marketing, E-commerce and Warehouse teams

Taipei City, Taiwan

• Elected as a team leader to liaise between the players and coaching staff and contribute to team management decisions
• Played at the 2022 Winter Olympic Pre-Qualifying Tournaments in China and Spain
• Played at the 2019 IIHF World Championships Div. III tournament in Sofia, Bulgaria
• Played at the 2018 IIHF World Championships Div. III tournament in Cape Town, South AfricaU18/U20 Junior National Team:
• Played in IIHF World Championships Div. III tournaments in Mexico, Turkey, Korea and Taiwan

1672 W 2nd Ave. Vancouver B.C.

• Acted as the first point of contact for RYU, answering inquiries from customers and vendors (via emails, Salesforce - Desk.com / Service Cloud ticketing system, phone, social media channels and LiveChat) in regard to.
• Managed online order fulfillment and shipping via Magento, Shopify, NetSuite and FTP order fulfillment
• Handled all returns processing and exchange code generation
• Handled order statuses and shipment tracking to ensure 3-day maximum turnaround time
• Acted as point of contact with our warehouses regarding inventory and order related matters
• Ensured customer feedback is passed on to the correct internal departments, including store teams to uphold excellent customer service standards

1672 W 2nd Ave. Vancouver, B.C.

• Held the position of a Retail Key Leader in store
• Trained and led a team of Retail Connectors at the RYU Flagship location in athlete-guest experience and store operations
• Founded the Campus Connector Program as a special project to market the RYU brand across various university campuses
• Successfully led a team of 35 Campus Connectors (social and fitness influencers) in executing social media posting, and collaborated with the team to organize community pop-up and in-store events
• Assisted in managing over 10 wholesale and team sale accounts across North America
• Delivered outstanding and authentic athlete-guest experiences in store

2001 Nanton Ave, Vancouver, BC V6J 4A1

• Worked with kids aged 5-10 on building character and discipline through hockey
• Worked on the fundamental techniques of skating, puck skills, shooting, team play and battle concepts

Doug Mitchell Sports Centre

• Worked with kids aged 9-12 on building character and discipline through hockey
• Worked on the fundamental techniques of skating, puck skills, shooting, team play and battle concepts

Doug Mitchell Sports Centre

• Ensured the quality of front-line services such as skate and hockey equipment rentals, skate sharpening and equipment repairs
• Facilitated registration for skating and hockey programs and public drop-in sessions
• Served as a venue liaison for UBC Varsity hockey games and other live events at the Doug Mitchell Sports Centre

Bachelor Of Commerce (B.Com.), Marketing

Ib Diploma