IT Consulting and Managed IT Services focusing on cyber security and proactive monitoring and maintenance.

•Purchase, configure, and install network equipment, such as switches, routers, firewalls, and wifi controllers.•Troubleshoot connectivity problems, should they arise.•Plan, budget, and seamlessly implement new infrastructure and hardware.•Verifies implementation results by conducting system audits of new hardware or software.•Manage a team of local technicians and interns.•Manage domain user accounts and emails.•Assist desktop technicians whenever customer needs require.•Implement and test backup procedures.•Evaluate and recommend new policies and procedures.

•Monitor incoming tickets to ensure they are completed in a timely manner.•Prioritize the workload between ticket, maintenance, and projects.•Troubleshoot hardware and software compatibilities.•Encryption of hard drives as well as proper disposal of drives no longer in use.•Creating and pushing images over the network to workstations.•Researching new technology to ensure that we are up to date and not over spending.•Assisting end users with applications such as ECW, Sorian, shoretel, Dragon, and many others.•Submitting Purchase Orders for new equipment.•Receiving, asseting, and taking inventory of incoming and outgoing equipment.

•Monitor the network hardware and infrastructure of over 25 school districts.•Design and implementation of bring your own device (BYOD) networks.•Programing of wireless controllers and configuration of wireless access points.•Receive, unpack, program, and install new routers and switches.•Manage trouble ticket systems and prioritize tickets for the day.•Troubleshoot network issues, using the OSI layer model.•Implementation of new VoIP phone systems and options such as overhead paging.•Provide support to field technicians remotely, using RDP, email, or over the phone.•Project management for new systems and infrastructure in schools. Both new construction and upgrading old infrastructure.•Set up and manage teleconferences for meetings and group training events.•Create and update network documentation for school districts.

•Provided internet and email capabilities in combat and training zones for over 1,000 marines at any given time. Built the network from server to end components. Created an optimal operating system and used Acronis Ghost to copy the image and push it to field assets.•Reviewed system and error logs and determined steps to correct errors.•Managed a team of 4-6 Marines that ran our helpdesk.•Complete system backups to external drives and backup servers.•Physically maintained equipment as most locations were in hot, dry, sandy areas.•Provided both network security and training on personally identifiable information care and disposal.•Troubleshoot, diagnose, repair and replace any technical gear such as laptops, Ethernet cables, or routers. •Maintained, kept inventory and had full accountability for our entire regiments computers, numbering well over 1,200 machines. Received new equipment, allocated the assets and sent old assets to surplus for reassigning.•Created user accounts, email accounts and kept the proper documentation for every user on our network. •Worked at a rapid pace with great efficiency while taking every opportunity to learn more about my job so I could pass it on to others in the same military occupation.