- Publicize the company's current brands and launch new products in the market.- Evaluate budgets, create yearly budget plans, arrange expenses, and guarantee sales meet targets and objectives.- Investigate and create marketing prospects and strategies, comprehend consumer needs, detect market trends, and propose system upgrades to achieve the company's marketing objectives.- Execute novel sales schemes.- Uphold connections with significant customers by conducting routine visits, comprehending their demands, and anticipating new marketing chances.

- Managing & improving client expectation & satisfaction by ensuring smooth and consistent technical delivery. - Negotiating terms and deals with solution providers in proposing ideal options to potential prospects, in terms of cost & delivery consideration.- Reduced operation cost by 40% by engaging and negotiation with IT partners across Malaysia in providing tech support for Malaysia's Largest Bank with more than 450 branches.- Slashed system deployment time 20% by efficiently engaged and assigned internal & external resources while ensuring delivery smoothness and customer satisfaction.

Founding Partner in BratDigital.

- Conducting more than 10 consulting session with clients in advising the best practices for Quality Monitoring and Workforce Management in Contact Center.- Improved market research and lead nurturing process by introduced digital solutions internally.- Simplified overall projects design and deployment time by comprehend client's business operation and providing ideal solutions while ensuring business process alignment & compliance in effective and efficient manners.- Reduce 70% of client's manual works in Quality Monitoring process by implements ideal solutions and consulting client's with the appropriate usage of the solutions.

I'm leveraging my 5 years experience in technical support & customer facing experience, consultation & training skills, and expertise in contact center WFO industry into the operation management role.I'm looking over our precious technical support team and ensure we deliver better and consistent services to our customer.

- Working closely with consulting team in providing the consultation services for contact center industries within SEA region.- Assure smooth system delivery in contact center by coordinate and communicate with project team.- Conducting more than 10 application workshops annually, online & offline.- Contribute effort in marketing team and participated various events and exhibition for the solutions exposure within SEA region.