Bryant Macmillan Email & Phone Number

Atlanta, Georgia, United States

Atlanta Metropolitan Area

Scheduled and dispatched five technicians to meet customer requirements and managed technician utilization, providing technical support and preparing technicians prior to on-site customer service calls to understand customer expectations regarding start-up requirements, equipment specifications, and operating conditions.Managed service orders; reviewed trip reports, time sheets and expense reports; and ensured timeliness and accuracy of customer-facing reports.Managed quotation pipeline and order fulfillment, overseeing communications with more than 500 customers in six states on delivery dates for parts, service and inspection visits, service contracts, repairs, and trainings.Managed inventory for the regional office to meet customer demand and company financial goals.Generated aftersales leads while interacting with customers and collaborated with the Regional Service Manager and Sales team to effectively identify and schedule interactions.Ensured compliance with Federal, State, and Local statutes and customer requirements concerning safety, employment, and environmental factors.

Greater Atlanta Area

Engaged in consultative selling, emphasizing large end-user accounts, driving $1.1M in sales per quarter.Implemented commercial business programs, target marketing programs, promotions, training programs, and product launches.Developed distributor relationships at all levels of the organization in conjunction with customer contacts at strategic end-user accounts.Managed the Southeast territory’s network of more than 600 channel-partner locations for sales growth and conflict resolution.Collected and reported data to sales management on trends and strategies of competitors.Formulated business plans and strategies to grow revenue and market share.

Kennesaw, Ga

Assisted customers in making product selections based on customer needs, product specifications, and applicable regulations.Performed sales floor duties, stocked shelves, and managed merchandising and inventory; requiring thorough and current knowledge of products and services in order to provide a tailored local inventory and customer experience.Conducted regular sales calls, as well as emergency deliveries, for more than 20 different customers, utilizing interpersonal and persuasive communications to strengthen customer relationships.

Greater Atlanta Area

Managed consistent communications and promotions on Google+, Facebook, and Twitter accounts for several small Atlanta-based businesses, utilizing Social Report to schedule posts and promotions.Analyzed historical and real-time data on account traffic to generate more followers, views, and engagement.

Acworth, Ga

Assisted members and patrons by checking them in, answering questions, offering guidance and customer support, as well as managing the booking system, and generating daily pin placement sheets.Created a comprehensive Excel database of all products with associated prices and SKU numbers, resulting in streamlined sales and more accurate bookkeeping operations.Led teams of cart attendants in order to provide equipment, information, and directions for patrons and to address safety, policy, and maintenance issues on the course.Monitored condition of golf course and facilities and enforced club rules for patrons and staff, as well as performing routine maintenance of golf cart fleet and driving range.

Marietta, Ga

Supported senior management in lead development meetings and represented the company at trade shows.Collaborated with the marketing team to cultivate loyal customers within the student housing market by reviving dormant clients, servicing existing clients, and developing new orders.

Bachelor Of Business Administration - Bba, Marketing/Marketing Management, General, 3.46

Activities and Societies: President of the Club Golf Team

General Studies, 3.96

Activities and Societies: Baseball and golf teams; Secretary for the National Honors SocietyGraduated with honors and distinction.