Bryant Sanchez Email & Phone Number

Sarasota, Fl, Us

Provided Mobile Device Support on Android and iOS, including iPad and Tablets, using MobileIronProvided hardware and software support to over 100 local users, and remotely to thousands nationwideIdentified, researched, and resolved issues Worked closely with Verizon Wireless to improve Network and VPN management and resolved an ongoing issue Performed both on and offboarding through permissions and security group managementProficient use of ServiceNow ticketing system to assign and resolve ticketsPC Deployment (OS Upgrades / New Hire Setups / Loaner Laptop Setups / Re-image Laptops)Used and provided support for Azure

Worldwide, Oo

Proficient use of ServiceNow ticketing system for assignments and as well as assigning of tickets Apple Subject Resource Specialist (Mac Deployment and support)PC Deployment (OS Upgrades / New Hire Setups / Loaner Laptop Setups / Re-image Laptops)Use and provide support for Azure and JAMF servicesProvide Mobile Device Support on Android and iOSPerform repairs on Dell, HP, and Apple laptopsManaged tickets and assigned them based on priorityProvided hardware and software support to over 10,000 end user both on-site and remotely Assist in keeping end users up to compliance standards

Downers Grover, Illinois, Us

Provided over the phone assistance to Illinois Medicaid recipients in Spanish and English.Achieved a 95% quality assurance score.Handled member’s calls within time guidelines.Worked using Microsoft CRM, Outlook, Skype IM Client, and State backed software, Portico.

Build and upgrade workstations for office use.Troubleshoot software and network issues on-site and remotely as needed.Responsible for upkeep and optimization of technology in the office.

Hammond, In, Us

Provide excellent customer service by handling existing and new player information and sign-ups.Be aware and actively promote any and all current and upcoming promotions.Assist in the preparation and execution of special events on the casino floor.Reward players according to company policy and using our best discretion to both satisfy the player and retain business.

Richfield, Minnesota, Us

Spearheading company wide initiative for Tablet and Mobile Computing Solutions.Increase focus on connectivity by offering proper Internet service and packages.Help customers and fellow associates adapt to and adopt newest technology to improve everyday life.Leverage position to assist associates in implementing new company selling strategies.+ General through my Best Buy employment:Excelled in providing outstanding customer service, and audited cash flow.Show expertise and knowledge of all current and upcoming electronics as well as their underlying technologies.Be able to explain, offer, and close services along with any accompanying Protection Plan.Meeting and exceeding specified sale and attachment goals on a daily basis.Assumed a leadership role during difficult customer situations when no MOD was available or when it was an issue I was empowered to resolve.Had to show great proficiency outside of my specific department, as I was heavily relied upon for translating in Spanish.Responsible for look, upkeep, cleanliness, and feel of department at all times.Responsible for saving store in 3rd party labor by performing maintenance to registers and workstations throughout the store.Participated in multiple community outreach events as a representative of Best Buy.Learning about and later taught fellow employees about many new processes, upon their implementation.Assisted co-workers in Department Certifications, as well as providing knowledge on required subjects.

Richfield, Minnesota, Us

Part of initial *team* in charge of overhauling department while adapting renewed company focus.Help build a new culture and customer base around Video Games.Innovate ways to build excitement and show the many sides and aspects of gaming as a medium.Responsible for processing product for Trade-In.

Richfield, Minnesota, Us

Assisted customers in making purchases, over the phone, on the sales floor and using our website.Resolved customer issues over the phone and offered support with basic troubleshooting.Offered support for Customer Service when there was an overwhelming amount of customers.Focused on Multitasking as I had to assist customer over the phone, support customer service, handle customer pickups, translate at any given moment, create signs for store offers and notices, as well as support Geek Squad during downtime.Created signage and promotional propaganda using Microsoft Word and PowerPoint.Assist Geek Squad with *Pre Setup* process, in which we perform services for a customer preemptively, saving them time while offering great value.

Richfield, Minnesota, Us

Large knowledge base of Computer Hardware, software, and processes.Assist in understanding the difference in our Desktop, Laptop, and Netbook offerings in a smart and sensible way.Set-up delivery and future installation of Computer/Home Office equipment in customer*s home.Deterred returns due to lack of product knowledge/familiarity or misinformation.Connected with customer and built personal relationships.Taylor recommendations and solutions based on specific customer wants and needs.