Mira provides Information Technology services specializing in making data work for its customers. From data discovery to data integrations and transformation to development of actionable metrics and KPIs to Reporting and Dashboard visualization, Mira delivers comprehensive consulting services that result in enhanced clarity for its customers.

Quadrant Information Security is a private equity-owned cybersecurity company providing 24/7/365 XDR services to small to midsize markets across all verticals. Reporting directly to the CEO, I brought innovation and collaboration to identify opportunities for improvement within the organization. Initially, I revamped all reporting systems, and then I built and ran the company’s client services/customer success function. Here, I partnered with the C-suite and leadership team to ensure that… Show more Quadrant Information Security is a private equity-owned cybersecurity company providing 24/7/365 XDR services to small to midsize markets across all verticals. Reporting directly to the CEO, I brought innovation and collaboration to identify opportunities for improvement within the organization. Initially, I revamped all reporting systems, and then I built and ran the company’s client services/customer success function. Here, I partnered with the C-suite and leadership team to ensure that initiatives aligned with company goals. I also served as strategic advisor and liaison to customers’ CIOs, CISOs, and other C-level leaders. ➤ Empowered growth of company—including doubling of revenue, customer accounts, and employee count—by optimizing company performance through strategic development and process improvements. ➤ Facilitated acquisition by PE firm Worklyn in 2021 by elevating internal systems and valuation.➤ Built and spearheaded client services/customer success organization, resulting in 90% customer retention. ➤ Improved delivery of contractual obligations and increased customer engagement by building a CRM to provide insights and monitor customer relationships. ➤ Established a data-driven culture and fueled decision-making by instituting data analytics. Created executive reporting, technical reporting, and KPI reporting platform and custom automation of reports. ➤ Achieved 40% reduction of Security Operations Center workload and improved efficiency - while adding value for customers - by partnering with SOC Manager to increase data visibility and reporting. Automated periodic reports.➤ Minimized gap between SOC, sales, and customers by implementing monthly meetings.➤ Reduced risk by developing procedures to ensure regulatory compliance with ISO, GDPR, and other rules.➤ Hired, developed, and mentored a team, including Manager of Client Success and a Sales Engineer.This position ended in October 2023. #OpentoOpportunities #opentowork Show less

IDT is a technology company providing high-speed digital imaging solutions for the scientific and industrial communities. Reporting to the Operations Manager, I served in a newly created role focused on optimizing business systems by bringing them in-house. This included leading project management and data analytics across the enterprise. ➤ Delivered six-figure savings by developing a highly integrated business system environment that included internal and external access through MS… Show more IDT is a technology company providing high-speed digital imaging solutions for the scientific and industrial communities. Reporting to the Operations Manager, I served in a newly created role focused on optimizing business systems by bringing them in-house. This included leading project management and data analytics across the enterprise. ➤ Delivered six-figure savings by developing a highly integrated business system environment that included internal and external access through MS SharePoint, MS Dynamics CRM, and custom web applications.➤ Extended functionality of architecture to capture and measure ordering system for global dealer network. ➤ Aligned multiple stakeholders through coordination of projects across electrical, mechanical, and software engineers, and with production and sales teams.➤ Established data analytics company-wide. Provided production, sales, and leadership teams with data analysis and reporting. Developed and automated a system to track all areas of engineering. Show less

I worked on TraCS (Traffic and Criminal Software), a grant-funded law enforcement traffic software project with Florida State University, to create safer roads. I provided support and training for the TraCS systems.➤ Developed application support process and built a support team. Developed an online support site. ➤ Contributed to 300% growth in number of law enforcement agencies throughout Florida using the program. Championed the TraCS system at conferences and through direct… Show more I worked on TraCS (Traffic and Criminal Software), a grant-funded law enforcement traffic software project with Florida State University, to create safer roads. I provided support and training for the TraCS systems.➤ Developed application support process and built a support team. Developed an online support site. ➤ Contributed to 300% growth in number of law enforcement agencies throughout Florida using the program. Championed the TraCS system at conferences and through direct, onsite visits to agencies. ➤ Designed a training program and provided onsite training to law enforcement agencies. Show less

I worked for Aderant North America, a a leading global provider of business management and practice-of-law solutions and software. I developed applications to convert legacy time and billing data into the proprietary format of the Aderant data structure using a combination of programming languages and SQL scripting. ➤ Converted 25+ law firms throughout the US and Canada to the Aderant platform by working directly with customers to capture all relevant details and solve complex… Show more I worked for Aderant North America, a a leading global provider of business management and practice-of-law solutions and software. I developed applications to convert legacy time and billing data into the proprietary format of the Aderant data structure using a combination of programming languages and SQL scripting. ➤ Converted 25+ law firms throughout the US and Canada to the Aderant platform by working directly with customers to capture all relevant details and solve complex challenges. ➤ Worked onsite and directly with CFOs, administrators, and technical staff to successfully convert AR, AP and GL accounting data as well as client, time records and billing data. Show less