Bryant Strader Email & Phone Number

Clemson, Sc, Us

Boston, Massachusetts, United States

Boston, Ma, United States

-Manage all Box Office, Ticketmaster, external promoter and other internal departmental ticketing needs for TD Garden House events. Manage daily Box Office duties ensuring proper staffing to provide the most productive and efficient workflow. Oversee and process daily ticket orders/tasks processed in a timely manner as well as in compliance with DNC Corporate and TD Garden fiscal practices.-Provide re-training and additional education as necessary for Union Sellers regarding TM Host, Archtics, mobile technology and customer service practices.-Continue innovative education as it relates to Box Office operations. Provide insight to technological ticketing decisions and ensure the proper implementation is filtering through all internal sales/service, Union Sellers and Box Office management channels.-Oversee the support for Bruins and Celtics games, Concerts, and other TD Garden Special events as needed.Collaborate closely with other departments (Finance, Sales and Service, Operations etc.) on best practices and policies.

Durham, North Carolina

Raleigh-Durham, North Carolina Area

-Supervises and monitors ticket sales, customer service, event updates, and accessible needs for the Duke University Box Office. Supervise operational aspects of sales via window, mail and internet. Answers inquiries and assists customers with selection and purchase of tickets; assists in determining seat locations for individuals and groups. Provides excellent customer service to patrons, the Duke University community and external constituents. -Responsible for support of ticketing system, which includes but not limited to: event building, ticket and promotion configuration, user security, ticket design and proofing. Produces and maintains ticketing websites including content, graphic design and coding in accordance with standard practices and guidelines.-Participates in the selection, training and supervision of approximately 35 student ticket sellers for daily operations. Maintain student compliance training logs and event-specific training as needed.-Coordinates, "advances" event logistics as needed with other event staff to ensure operational readiness, efficiency and resource utilization for the consistent delivery of services related to ticketing and front of house event operations.-Prepares regular ticket sales audits and reports to reflect revenue and attendance at events. Monitors, verifies and reconciles events with detailed financial statements. Supports clients with patron demographic and biographical information reports for marketing and sales purposes.

Durham, North Carolina

- Responsible for engaging, renewing, and generating new business through the sale of a full menu of various season, premium, and mini ticket packages to groups and individuals.- Contacting leads, referrals, and past customers via phone calls, emails, and face-to-face meetings.- Achieved an over-75% renewal rate with clients from 2015 for the 2016 season.- Extensive experience with CRM software and Ticket Return ticketing software.- Meets and exceeds departmental goals based on previous years' sales records.- Part of a team that set season-long attendance records two years in a row and broke the record for single-game attendance in the 2015 season.- Rotating game day responsibilities include: manager on duty for the stadium, manager on duty for the PNC Triangle Club, fan assistance, box office supervision, and manning the ticket sales information kiosk.

Durham, North Carolina

- Assisted the Director of Ticket Operations with game day preparations as well as sold tickets at the box office for all Durham Bulls, ACC Baseball, USA Baseball, and Triple-A All-Star Week events.- Helped manage 10,000+ seat stadium for 72 home games from April-August plus 15 ACC tournament games in 6 days- Acquired, managed, and reported all MLB scout tickets requests- Managed season ticket holder ticket exchanges and packages as well as assisted customers on game days with their single-game or season ticket buying experiences.- Assisted with all administrative aspects of the box office on non-game days.

Chapel Hill, Nc

- Published and edited sports news stories relating to the University of North Carolina athletics for chapelboro.com as well as wrote copy and prepared audio clips for sports news reports on 97.9FM WCHL radio.- Mastered Cool Edits audio editing software as well as WordPress website management.