Bryan Talbott Email & Phone Number

Overland Park, Ks

Manager of Product Owner team creating the Guided Sales Tool (GST) from concept to deployment to Sprint Retail sales channels nationwide. Implementation of this iOS native application has resulted in a decrease in system transaction time and increase in customer satisfaction.• Strategic project prioritization, pipeline/backlog management and scheduling according to business needs. • Actively participated as Product Owner Manager in Agile ceremonies such as PI planning, Demos, and Retrospectives. • Defined end state processes, system journey flows, Feature and User Story creation through cross-functional workshops. • Responsible for review and business approval of all technical designs documenting integration requirements between the User Interface (GUI), middle layer logic, and back in data bases and systems. • Oversaw User Acceptance Testing (UAT) test case creation, testing progress, defect identification, prioritization, and resolution. • Facilitated training development, methods and procedures documentation, and field communication to support project deployment.• Managed team of 9 Product Owners (2019). Promoted 2 resources from PMIII to PMIV and one resource has developed into Manager role. KEY ACHIEVEMENTS:• Deployment of GST application in Sprint Retail locations nationwide resulting in ~75% user adoption, decrease in “in store” transaction time and increase in customer satisfaction.• Implementation of 19 large enterprise wide projects to support products and services for Sprint merger with T-Mobile.• Deployment of 18 enhancement projects designed to prevent fraud, comply with federal regulations, and enhance the customer and user experience.• Various projects incorporating user feedback resulting in increased user adoption.

Supervised waterfall projects enhancing the Retail Management Systems (RMS) and Simplified Desktop, including all desktop tools and applications supporting multiple sales channels nationwide. The RMS system is a comprehensive client based application that provides all sales, returns, exchange, and customer account support functions that is used by Retail, Indirect, Affiliate, and Telesales end users. The Simplified Desktop is a custom designed and integrated User Interface (GUI) application that replaces the standard Microsoft desktop. • Strategic project prioritization, pipeline management, and scheduling according to business needs. • Defined end state sales and service processes, system journey flows, and requirement creation. • Review and business approval of all technical designs documenting integration requirements between the User Interface (FUI), middle layer logic, and back in data bases and systems. • Development and implementation of multiple large new and existing projects with cross-functional teams and departments. • Managed User Acceptance Testing (UAT) test case creation, testing progress, defect identification, prioritization, and resolution.• Facilitated training development, methods and procedures documentation, and field communication to support project deployment.• Responsible for staff mentoring for team of 5. Through my efforts 2 team members were promoted to Manager role and 1 resource promoted to PMIV.KEY ACHIEVEMENTS:• Deployment of Simplified Desktop in Sprint Retail locations nationwide resulting in improved user experience and decrease of onboarding training time.• “Green Initiative” deployment to enhance the RMS system to deliver customer documents electronically resulting in cost savings.• Enhanced user experience in the RMS system by deploying the “Persistent Customer” view resulting in decrease in transaction time and increase in customer experience.

Overland Pak, Ks

Business owner of projects involving Retail Management System (RMS); including desktop tools and application supporting multiple sales channels nationwide. • Defined end state sales and service processes, system journey flows and requirement creation.• Responsible for review and business approval of all technical designs documenting integration requirements between the User Interface (GUI), middle layer logic, and back in data bases and systems. • Oversaw development and implementation of multiple large new and existing projects with cross-functional teams and departments. • Oversaw User Acceptance Testing (UAT) test case creation, testing progress, defect identification, prioritization, and resolution. • Facilitated training development, methods and procedures documentation, and field communication to support project deployment.KEY ACHIEVEMENTS:• Deployment of Simplified Desktop in Sprint Retail locations nationwide resulting in improved user experience and decrease of onboarding training time.• “Green Initiative” deployment to enhance the RMS system to deliver customer documents electronically resulting in cost savings.• Integrated RMS system into the Nextel IDEN billing system resulting in reduction of tools in the Sprint Retail stores.

Overland Park, Ks

Responsible for Sprint Retail Store sales goals and results, compliance, customer satisfaction, and operations. Successfully lead sales and service team through hiring, performance coaching, and promoting. Consistently achieved and/or exceeded sales targets, passed all regional and corporate audits, and achieved top recognition in customer satisfaction (2005). • Consistent monthly sales target achievements.• Door level operations of documentation and inventory management in accordance with corporate guidelines to prevent theft and protecting company cash.• Responsible for sales and service coaching for staff of 13. Through my efforts, 3 team members were recruited to corporate roles. KEY ACHIEVEMENTS:• Highest ranking store nationwide in customer satisfaction• OEM recognition for outstanding sales