Bryant Smith Email & Phone Number

As a Business Systems Analyst III, I am responsible for completing complex systems development, quality assurance, and day-to-day operational tasks in support of ongoing benefits administration delivery and implementations for both internal and external clients. My main objective is to ensure that all work delivered to clients is accurate and of the highest quality. I have a high degree of involvement in client interaction, project management, and coaching activities, requiring me to have a technical orientation, strong process/analytical skills, and effective communication skills.Some of my key responsibilities include managing and tracking all business and client processing deliverables, ensuring SLAs are met on assigned clients, and managing the client dashboard alongside the Business Systems Manager. I am also responsible for issue research, resolution, root cause analysis, system audits, and advanced system configuration. In addition, I promote client team profitability improvement through out-of-scope project support, automation, process improvement, issue trending, quality assurance, and co-worker growth. I coach, train, and mentor Business Systems Analysts I and II on business and technical processes, manage provision migrations, and oversee all planned base platform releases.

As a Business Systems Analyst II, I am responsible for delivering advanced systems development, quality assurance, and day-to-day operational tasks in support of benefits administration delivery for both internal and external clients. With a focus on my portfolio of clients and aligned pod, I ensure that all client work is configured accurately per system requirements, including assigned Annual Enrollment configuration responsibilities and dual year tasks.My ability to self-manage task prioritization, identify and communicate competing priorities, and identify risks within a reasonable timeframe allows me to reach out for assistance independently ensuring that deadlines are met.Some of my essential duties and responsibilities include managing and executing assigned client deliverables, analyzing and understanding client requirements, and creating and maintaining accurate and detailed test plans for new system functionality testing. I leverage technology to automate ongoing processes and create the most efficient and stable delivery of services to clients.As a backup for the BSA I, I also support their onboarding and knowledge growth. To be successful in this role, I have intermediate-level skills in MS Excel, critical thinking, and attention to detail. I continuously build my Health and Welfare domain knowledge and possess an intermediate level of SQL proficiency.In addition, I have experience with Confluence, CRM, JIRA, MS SQL, and MS Excel. My skills in business acumen, coaching, data analytics, deductive reasoning, process improvement, requirement implementation and interpretation, research, risk management, root cause analysis, technical documentation, test planning, and testing methodology allow me to contribute to client satisfaction through quality work product and timely internal and external responses.

As a Business Systems Analyst I, I am responsible for completing systems development, quality assurance, and day-to-day operational tasks in support of ongoing benefits administration delivery for my portfolio of clients. I ensure that all work delivered to clients is configured accurately per system requirements, including assigned Annual Enrollment configuration responsibilities and dual-year tasks.My essential duties and responsibilities include managing, executing, and tracking assigned client deliverables, working closely with shared services teams to deliver quality results, analyzing and understanding client requirements, creating and maintaining accurate test plans, leveraging technology to automate processes, and resolving issues and configuring systems with senior support.I possess intermediate level skills in MS Excel, critical thinking, and attention to detail, and continuously build my Health and Welfare domain knowledge. I have a intermediate level of SQL proficiency and experience with Confluence, CRM, JIRA, MS SQL, and MS Excel. My skillset includes business acumen, data analytics, deductive reasoning, requirement implementation and interpretation, research, risk management, root cause analysis, technical documentation, and testing methodology.I am accountable, adaptable, detail-oriented, collaborative, and possess critical thinking and problem-solving skills. I am customer-oriented and have excellent emotional intelligence, learning agility, listening, organizational, prioritization, responsiveness, teamwork, time management, and verbal and written communication skills.

Houston, Texas, United States

The Retail Associate Manager at T-Mobile works alongside the Store Manager to develop and lead the store team in delivering excellent customer service while achieving Mobile Expert success. The job responsibilities of the Retail Associate Manager can be categorized into two areas: customer and owner.Regarding customers, the Retail Associate Manager is responsible for instilling a passion for T-Mobile's Manifesto in every Mobile Expert, ensuring that every customer need is met, and the customer's experience is comfortable, simple, and comprehensive. They are also responsible for observing and providing feedback on Mobile Experts' interactions with customers to improve development, training, and coaching.Regarding the owner's responsibilities, the Retail Associate Manager must stay up-to-date with the latest products, services, training, and leadership practices to remain an expert resource for the team. They assist in maintaining the quality of the overall store environment, adhering to national plan-o-gram standards, and using visual displays and interactive devices effectively. The Retail Associate Manager is also responsible for ensuring team knowledge of store systems, corporate and store communications, and delivering financial results based on key performance indicators. They identify ways to manage and control store expenses, manage discounting and credits, and assist in the execution of Retail Methods & Procedures.In summary, the Retail Associate Manager at T-Mobile plays a crucial role in leading the store team to deliver excellent customer service while achieving Mobile Expert success. The job responsibilities are customer-oriented and focused on developing the team to deliver T-Mobile's Manifesto while maintaining high standards in the store environment and delivering financial results.

As a Mobile Expert at T-Mobile, I work as part of a dynamic Retail Team of Experts to bring the T-Mobile brand to life. With a passion for all things T-Mobile, I am a true brand ambassador, creating energy and excitement around our products and services.My expertise lies in the connected world, and I thrive in a fast-paced environment where technology innovations, customer needs, and the Retail experience are continuously evolving. I am committed to building meaningful connections with our customers, and my ability to build new and deepen existing relationships is unmatched across the wireless industry.As a Mobile Expert, I am dedicated to uncovering our customers’ needs and providing expert recommendations for device and service solutions. I always strive to Do It the Right Way, meeting performance targets, including sales, customer experience, and quality of sale metrics.My responsibilities include serving and selling to our customers, providing a best-in-class customer experience, and building customer loyalty. I consistently leverage digital tools in my interactions and onboarding, and I am committed to completing training on T-Mobile's in-store experience, new skills and processes, as well as knowledge of systems and reference resources.I make the most of my time on shift, consistently seeking out information between customers and learning about innovations in wireless and technology. I also collaborate closely with T-Mobile employees across channels, including business and customer service, to ensure a seamless and exceptional experience for our customers.

As a bookseller at Barnes & Noble, I had the opportunity to be at the heart of a community that loves books. With a positive and can-do attitude, I created a welcoming environment for customers and also shared my knowledge and passion for books to make relevant recommendations. As a self-starter, I stayed up-to-date with the latest books and industry trends, using this knowledge to provide customers with a great experience. I also worked closely with the store team to identify key titles and tailor merchandise selections to reflect the community. Furthermore, I leveraged key campaigns such as 'Our Monthly Picks' and preorders to hand sell and engage in conversation with every customer.

Master Of Business Administration - Mba, Management Information Systems

Key Courses - Healthcare Information Systems - Cybersecurity Management - Information Assurance and Security - Financial Management.

Bachelor Of Business Administration - Bba, Management Information Systems

Activities and Societies: Alpha Kappa Psi Association for Information Systems