• Provided support for medical staff, including scheduling appointments, filing patient records, and general administrative assistance. • Coordinated follow-up appointments with specialists, as needed, for further treatment or evaluation purposes. • Utilized excellent interpersonal skills to build strong relationships with patients, providers, and other healthcare professionals. • Advanced knowledge of medical terminology. • Ensured compliance with HIPAA regulations when collecting, entering, and storing private patient information. • Demonstrated ability to manage multiple tasks simultaneously and prioritize workloads efficiently. • Cross trained in multiple clinics and specialties. • Able to adapt to various clinic and provider needs and various scheduling demands.

• Produced websites compatible with multiple browsers.• Designed and updated layouts to meet usability and performance requirements.• Multi-tasked across multiple focuses to generate project results and meet deadlines and organizational expectations.

• Project Manager for a $200K custom computer-aided dispatch system.• Direct requests for emergency assistance to appropriate public safety and medical entities including Emergency Medical Services (EMS), Idaho Transportation Department (ITD), Idaho Office of Emergency Management (IOEM), Department of Environmental Quality (DEQ), and Public Health.• Monitor and operate multiple EMS and ITD radio frequencies throughout the state of Idaho.• Provide patients with basic instructions to safeguard in unsafe conditions prior to the arrival of trained personnel.• Receive and triage an average of 50+ calls daily while maintaining and running reports within internal database.• Inform the traveling public of highway hazards and Amber Alerts utilizing a web based program, digital highway information signs, and highway advisory radio systems.

• Provided friendly customer service within a fast paced retail store while building rapport with repeat customers.• Supervised the store’s safety team and enforced safety measures, ordered and inventoried store merchandise.• Arranged transfers and stock displays while maintaining a thorough knowledge of building materials and tools including electrical, paint and lumber supplies.• Ensured that customers received excellent service through direct salesmanship, and prompt and courteous service.

• Mentored and trained 6 personnel in the safe handling, storage, assembly, disassembly, and maintenance of security systems and equipment.• Delegated and instructed a security team consisting of 20 individuals in charge of providing safety and security to personnel, classified information, equipment and supplies.• Managed a technical publication library consisting of inventory checks, applying updates, assigning and tracking publications issued to maintenance personnel to repair equipment.• Inventoried and conducted quality assurance inspections of equipment and supplies to ensure compliance with organizational policies and procedures.

• Assigned and trained a team of 4 personnel on construction projects, wood shop procedures, and the proper usage of explosives for demolition.• Administered a technical publication library and tool control program consisting of inventory checks, maintaining and tracking tools issued to maintenance personnel to prevent damage to aircraft.• Updated and reported training statistics for over 100+ personnel within electronic tracking system daily.• Oversaw a monthly budget of $2K for office supplies and resources that included constant inventory control, cost analysis report generation, purchase order verification and tracking.