Application Solution Designer & Support Engineer
CurrentPromoted to a newly created role to design custom application solutions for end-users, provide application and product support, and serve as a subject matter expert to internal stakeholders and staff. ✔ Utilize AutoCAD Inventor 2018 to present products to clients and demonstrate how they will meet their needs.✔ Conduct in-depth troubleshooting of field issues to resolve complex application issues.✔ Prepare quotes for new systems and conduct system design for distributors. ✔ Deliver training to internal stakeholders and staff on application solutions.✔ Integral in winning $XXXK in new business for the organization. ✔ Increased electronic suppression business by more than XXX%.✔ Directed work for key customers to move large national chain business worth $XXK in sales.✔ Met with customers internationally in sales calls in Mexico, Belize, UAE, India, and Israel.✔ Directed onsite installation for key customers to ensure end users were satisfied. ✔ Developed go-to-market and business model strategies resulting in a XX% growth in international and domestic business.