Bennett Bryant Desadier Email & Phone Number

Avon, Indiana, United States

Promoted to a lead the organization’s technological and information management systems. Responsible for developing, improving, and maintaining the EHR necessary to achieve the goals and purposes of the organization efficiently and effectively. Oversee EHR Steering Committee on system decisions (updates, configuration, functionality, and permissions), collaboration, clinical user guide updates, and Monthly Service Pack (MSP) testing/deployment. Ensures authorized access by investigating improper access, revoking access, and reporting violations. Serves as EHR liaison to Leadership Council, Systems, Executive Staff, Data Assessment Registry Mental Health and Addiction (DARMHA) Staff, and Indiana Community Mental Health Centers (CMHC).

Avon, Indiana

Design, develop, and implement robust Structured Query Language (SQL) based queries and creates reports via extraction and data mining of meaningful data from the MedInformatix (MIX) and Streamline’s SmartCare Electronic Health Record (EHR) while maintaining Health Insurance Portability and Accountability Act (HIPAA) compliance. Exports SQL file packages (assessments, demographics, diagnosis, discharges, encounters, episodes, NOMS, recommendations, SUD) through SQL Server Integration Services (SSIS) for submission into the DARMHA System. Administer the DARMHA and Recovery Works process for state reporting and user creation/management. Troubleshooting and supporting end users on technical and EHR-related issues. Utilizes Portable Document Format (PDF) solutions to create, edit, and maintain forms and letters. Creates and updates instructions pertaining to the creation and analysis of custom reports, responsibilities, and document creation. Maintains the online and same day registration process for intake consumers by reducing the time to complete paperwork. Develop and program documents utilizing Streamline’s SmartCare Dynamic Forms Architecture (DFA) to function as service notes, documents, and letters. Maintains Cummins web site with important updates. Develops, deploys, maintains, and tracks consumer forms (request for service, registration, ROI, Treatment Plan, and Child Transportation) located on the Cummins web site utilizing the Formsite platform.

Carmel, Indiana

Promoted to analyze and manage the daily and weekly vendor paid internet spending. Assisted with the creation and approval of purchase orders and invoices for paid internet vendors. Created custom reports for Regional Community Relations Specialists (CRS) for better lead and app management. Maintained 100% completion of reports and projects from previous position.

Carmel, Indiana

Promoted to enhance the ITT and DWC daily and weekly lead reports using Cognos 8 BI and Oracle database. Creates custom reports using different query statements in the database to provide in-depth results for better decision making. Acts as a liaison between Marketing team and Management Information Systems (MIS) team. Extensive testing over daily and weekly lead reports in Microsoft SharePoint system.

Carmel, Indiana

Tasked to maintain and send daily and weekly lead reports regarding ITT and DWC campuses to upper management and Field Marketing Managers (FMM) through the use of S3, data warehouse, and Microsoft Excel datasets and power pivot tables. Performed extensive testing on the S3 CRM system for accurate lead functionality. Updated daily and weekly media plan reports using Cognos 8 BI and Oracle database. Processed the lead opt-out files received from vendors. Manages the program inquiries monthly for all ITT campuses. Updated the vendor paid internet spending reports regarding leads and applications on a weekly basis. Maintained and updates documentation as new procedures are adopted.Key Achievements:o Consulted with Boland Enterprises on the completion of the high school and direct mail lead files for successful processing in the S3 CRM system.

Indianapolis, Indiana Area

Promoted to install and deploy the Managed Marketing products (Permission-Based Marketing Email, SMS Messaging, AB Voice, Digital Media, and Power Worksheet) for managed accounts and a la carte contracts. Assisted each Marketing Manager to successfully deploy new managed accounts and troubleshoot technical issues. Provided technical assistance to the Personal Service Team (PST) concerning the Managed Marketing products. Generated installation and usage reports using SAP Crystal Reports on a weekly basis for the Account Managers and Executive team. Managed orders and installation on telephony products (Click2Call and Toll-Free CallTracker).Key Achievements:o Spearheaded the IMS Equity Alert/DealActivator process by ordering DMS data polls, scheduling and conducting training sessions, and approving invoices.o Managed P&L departmental statements by approving vendor invoices and continually updating future reoccurring revenue as new sales come into the pipeline.o Successfully coordinated the deployment and installation of over 900 Permission-Based Marketing email accounts.

Indianapolis, Indiana Area

Promoted to a leadership role to mentor Technical Analysts in providing excellent customer service and strengthening proficient technical skills on a daily basis. Worked as a liaison between the PST Managers and PST Technical Coaches by keeping both informed of high priority issues, outstanding tickets, and team morale. Identified tickets that are greater than 10 days old and worked with other Technical Analyst and PST Technical Coaches to resolve them while keeping the customer informed of the ticket status. Stayed up to date on Software/Hardware changes and upgrades as well as changes in departmental processes. Occasional on-site support to handle ongoing technical issuesKey Achievements:o Assisted with nightly Autobase software version upgrades for auto dealership servers.o Managed special team projects given by the PST Coordinator and PST Technical Coaches.o Completed specialized Integration training to become the first escalation point for Integration issues within PST East. o Conducted training classes to help elevate the technical skills of the Technical Analyst.

Indianapolis, Indiana Area

Worked in the Autobase Contact Center providing technical and analytical support for auto dealerships that required assistance with the Autobase, Inc. software suites (Autobase Sales Center and Loyalty Center) and handled any Autobase server hardware issues. Installed Network/Local Printers, Scanners, and the Autobase software. Conducted in-depth troubleshooting of the software suites in order to escalate issues as defects, process issues, and enhancement requests to the Product Development team. Troubleshot dealership Integrations such as Reynolds & Reynolds, ADP, Arkona, EDS, Zeus, AutoSoft, and PBS. Consulted with Gateway and HP Technicians on Windows Server issues (RAID crashes, failed reboots, backup tape drives, and failed hard drives). Responded to Onramp On-Call after hours emergency support inquiries. Key Achievements:o Certified in Autobase Sales Center and Loyalty Center, the flagship products of Autobase.

Masters, Computer Information Systems

Concentration in Security

Bachelors, Computer Science

Activities and Societies: Eta Kappa Tau Engineering and Technology Fraternity, Inc., Alpha Chapter, "Marching Maroon and White" Band