Being a small company, we all do many things.Generate and follow up sales leads with a visit to a customer's home, converting 62% into sales for commercial and home water treatment systems.Manage and maintain the internal computer system running an internal customized database, accounting system and internal file storage. These are all housed on a Windows file server.Complete service technician days that require me to travel to customer's homes to install, service and maintain water treatment systems.

Provided first line of software and hardware support for over 30 staff (Windows XP, Vista, 7)Provided Corporate administration for Microsoft Active Directory and Exchange Email Server (Server 2003, 2008 and Exchange 2000, 2003, 2007)Maintained and supported SCADA system for Water and Waste Water Treatment PlantsMaintained and supported water meter reading system (knowledge of various water meters)Maintained wide area network, ensuring network security for offices and Water and Waste Water Treatment PlantsCreated, maintained and tested Disaster Recovery Plans (backup and restore)Prepared and administered an annual budgetSupervised one staff member

Frontline computer, software and server support (purchase, installation and support) for a network of 80 users (Windows NT 4.0 and XP Pro), 10 servers (Windows NT 4.0, 2000 and Linux Red Hat 8) and 15 network printers on a wide-area frame relay network over six communitiesProvided first line of software support for Corporate retail point of sale system written in Microsoft Visual FoxProProvided Corporate administration for Microsoft Active Directory and Exchange ServerProduced regular sales, inventory and financial reports for Senior ManagementCreated, maintained and tested Disaster Recovery Plans (backup and restore)Prepared and administered an annual budget of $100,000Maintained Corporate website with current inventory and pricing informationSupervised one part-time Junior AdministratorTraveled to communities on a regular basis to provide on-site support for servers, personal computers and retail point of sale systemDuring summer of 2003, I planned, coordinated and performed the conversion of the entire YLC network from Windows NT 4.0 Workstation to Windows XP Pro for desktop computers. I migrated the servers from Windows NT 4.0 Server to Windows 2000 Server

Part of a team that installed, maintained and upgraded a 40 computer single location network that evolved into a 400 computer network encompassing the entire Territory via a wide area network. This network was a hybrid of Windows file servers. This wide area network also spanned 13 communities. Our team was responsible for researching, purchasing, installing and maintaining this WAN. I was responsible for all aspects, computer maintenance, training, upgrading, network maintenance, disaster recovery procedures, file server maintenance and upgrading.