Essence Bryant Email & Phone Number

Cary, North Carolina, United States

Prepares and assembles medical record documentation/charts for physiciansVirtually listen in on the patients visit with the physician during patient visit to capture and transcribe medical record documentation utilizing electronic medical record applications.Ensured medical record compliance by self-documentation attestation.Have current knowledge of ICD-10-CM codesHave current knowledge of CMS documentation requirements, and state and federal regulation.

Remote

Engaging customers in meaningful discussion over the phone, email, or chat to understand their service needs.Accurately answering customer questions, resolving issues with empathy and professionalismExplaining health plan benefits, services, and products to current and potential customersProactively identifying the customer's needs and suggesting services that meet their requirementsUpdating customer information in the organization's computer system, while maintaining data confidentialityResolving customer conflicts in a professional and timely manner

Florida, United States

• Provides support and assistance to customers who use K12's educational products and services.• Assist in inquiries, resolving issues, and providing guidance and information to customers.• Help customers troubleshoot technical issues, provide guidance on using K12's products and services.• Gather feedback from customers and relay it to the appropriate departments within K12 Inc.• Use various ways to communicate such as phone, email, and live chat, to provide prompt andpersonalized assistance.• Actively listen to customers, understand their needs.• Use tools such as OMS, TTV, Five9

United States

Assist patients with complex and chronic health conditionsHandle patient service inquiries from members, providers, physicians and internal and external clients related to pharmacy benefits.Assist patients in understanding and maximizing the use of their pharmacy distribution programIdentify and escalate in a prudent manner, concerns received from patients and/or clients so that corrective action can be pursued and expedited to take care of their needs.

Remote

Answers customer inquiries regarding billing, payment, credit, rates, and service requests; -Inputs pertinent residential and commercial customer account information.Assesses customer needs in scheduling and issuing a variety of service order requests.Counsel's customers with credit difficulties and termination notices, negotiates payment plans that meet regulatory requirements, and makes appropriate referrals to internal or external departments/agencies for additional assistance.Determines and obtains security deposits for new business accounts.Promotes, explains, and sets up customer service programs.Responds to emergency calls and issues appropriate orders.

United States

Served customers by providing product and service information and resolving product and service problems.Attracted potential customers by answering product and service questions and suggesting information about other products and services.Opened customer accounts by recording account information.Maintained customer records by updating account information.Resolved product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.Maintained financial accounts by processing customer adjustments.Recommended potential products or services to management by collecting customer information and analyzing customer needs.Prepared product or service reports by collecting and analyzing customer information.Contributed to team effort by accomplishing related results as needed.

United States

Answered customer questions to learn about their situation.Asked questions to get a better idea of what might be wrong.Diagnosed and provided clear advice on what the user can do to solve their problem.Logged information about the correspondence into the company’s system to keep a record of actions.Maintained composure and a positive attitude during difficult situations.Knew when it was time to pass the customer to a supervisor, repair expert, or another appropriate team member for further assistance.Provided exceptional customer service experience over the phone and exceeded monthly metric requirements.Multitasked across systems and applications, analyzed and resolved technical issues, and comfortably navigate a virtual work environment.

United States

Placed product in jar with one hand, while pushing product further into jar with rubber mallet with the other hand.Stood for a sustained period of time and be able to bend, stoop, reach and twist.Push/pull, lifting required.Repetitive motion of hands, wrists and/or fingers.Worked in humid and/or wet conditions.