Bryant Helms Email & Phone Number

Lake Mary, Florida, United States

Facilitate stakeholder discussions to clarify security administration processes, supportrequirements, workflow, and form design, while ensuring proper identity and accessmanagement onboarding.

Orlando, Florida, United States

Oversaw cash transactions and proficiently utilized point-of-sale systems, maintainingoperational efficiency and customer satisfaction.• Provided comprehensive product information, resolved customer queries, andaccommodated special requests, thereby improving the customer service experience.• Received multiple accolades for providing exceptional service, demonstrating robustcustomer service and interpersonal skills.

Orlando, Florida, United States

Answer support queries by either phone or ticketing portal, research, diagnose, document, andresolve Level 1 tickets and ensure customer needs are handled within company standards, escalatemore complex service issues to appropriate technicians and engineers, log all requests and maintainfull documentation into the ticketing system, monitor client infrastructure and backup alerts, working toresolve issues as they arise.

Orlando, Florida Area

Assisted guests with ordering food, prepared ordered food and drink items, served ordered food and drink items to guests, and assisted guest with any needs required.

Orlando, Florida Area

Orlando, Florida

Minimized company risk with assisting with the remediation of audits and remediated deficiencies in documentation and artifacts for the enterprise organization. Participated in the control validation process where applicable. Maintained the application termination access review process to review daily terminated employees.Participated in activities to identify and implement standardization of access support activities across multiple locations.Received in-depth training directly from RSA in regards to administration and maintenance of IAM tool. Administered system configurations and updates for IAM tool.Provided ongoing support for RSA IAM tool for SeaWorld Parks & Entertainment user base.Served as a liaison with third party vendor for any technical issues.Created on demand reports to support the Quarterly Access Review process for termination and appropriateness of access.Assisted with annual assessment.Assisted with running and remediating Qualys vulnerability scans.

Orlando, Florida Area

Acted as internal consultant to assist with the remediation of audits and remediate deficiencies in documentation and artifacts for the enterprise organization. Participated in control validation process where applicable. Assisted in clearing a SOX severe deficiency from 2014 by creating an access review process to daily review terminated employees.Participated in activities to identify and implement standardization of access support activities across multiple locations.Received in-depth training directly from RSA in regards to administration and maintenance of IAM tool. Administered system configurations and updates for IAM tool.Provided ongoing support for RSA IAM tool for SeaWorld Parks & Entertainment user base.Served as a liaison with third party vendor for any technical issues.Created on demand reports to support the Quarterly Access Review process for termination and appropriateness of access.

Columbia, South Carolina Area

Processed .additions, changes, and deletions to user access based on project, system and business needs, including promotions, new hires, resignations, system/application changes, etc. Systems include: RACF Z/OS, Z/VM, Active Directory, RSA, and Oracle.Administered RACF Z/OS, Z/VM, Active Directory, RSA, and Oracle IT security policies and procedures by administering and monitoring security profiles.Supported all audits and audit related projects.Served as subject matter expert and implementation lead on numerous implementation projects.Mentored team members on new process improvements.Updated, maintained, and documented IT security controls. Provided technical support to end-users and all levels of employees, ensuring adherence to information security policies, procedures, and standards. Designed and configured system access rules and permissions to protect information resources within the enterprise. Developed and configured security system registration and provisioning tools. Worked with System Security Officers and I/S area support groups to address system security issues, audits, reviews, evaluations, standards, and best practices. Reviewed and implemented security features, changes, and upgrades on systems, applications, hardware, and software. Coded and maintain queries to extract data from the enterprise server. Prepare, audit, and analyze security reports to develop risk analysis scenarios and response procedures.

Columbia, Sc

Acted as the Data Security departmental representative on 126 change sheets and 98 IT projects where Data Security department is a stakeholder.Gathered, Coordinated, and documented the security access requirements following established procedures and IT project methodology.Developed and configured security system registration and provisioning tools.Completed many projects related to enhancing and improving security for the Medicare and Tricare line of business' including Mixed Case Passwords, Broadband for Medicare, Managed Files shares for Palmetto GBA, RSA Token System Replacement, Active Directory Restructuring, CMOD390 Upgrade, and Novell Removal.Gathered, Identified, and validated business requirements then organized the information into a logical document that is understood by the project team and the Data Security department.Prepared, audited, and analyzed security reports to develop risk analysis scenarios and response procedures.

Columbia, South Carolina Area

Processed additions, changes, and deletions to user access based on project, system and business needs, including promotions, new hires, resignations, system/application changes, etc. Systems include: Novell, Active Directory, and RSA. Administered Novell, Active Directory, and RSA IT security policies and procedures by administering and monitoring security profiles. Provided support for all audits and audit related projects.Created and documented departmental procedures for gathering mainframe related audit evidence.Served as subject matter expert and implementation lead on numerous implementation projects.Reviewed security violation reports to address potential suspicious system activities.Updated, maintained, and documented IT security controls.Provided technical support to end-users and all levels of employees, ensuring adherence to information security policies, procedures, and standards.Designed and configured system access rules and permissions to protect information resources within the enterprise.Developed and configured security system registration and provisioning tools. Worked with System Security Officers and I/S area support groups to address system security issues, audits, reviews, evaluations, standards, and best practices.Reviewed and implemented security features, changes, and upgrades on systems, applications, hardware, and software. Coded and maintained queries to extract data from the enterprise server.Prepared, audited, and analyzed security reports to develop risk analysis scenarios and response procedures.

Columbia, South Carolina, United States

Provided consulting services to clients on server systems, software, and network infrastructure..Provided network, server system, and desktop technical support for over 1000 users.Installed and configured network and data center server and software.Manage 300+ servers in an enterprise level data center with an active directory forest with 30+ trees.Oversaw and managed data installation projects.Handled scheduled and unscheduled system maintenance tasks on multiple types of client systems.Provided on-call 24/7 support for national and international based clients.Reduced response time to customers by 40%.Decreased daily in flow of service tickets by 30%.

Provided consulting services to clients on server systems and network infrastructure..Provided network, server system, and desktop technical support for clients.Installed and configured wireless and wired LAN/WAN networks.Installed and configured switches and routers for VOIP.Oversaw and managed data and server installation projects.Handled scheduled and unscheduled system maintenance tasks on multiple types of client systems.

Provided network management services to over 1000 user accounts and guidance to Information Steering Committee and management on infrastructure planning.Managed implementation and upgrades to network infrastructure and services to include Novell ZENworks, transition of GroupWise from 5.1 to 6.5 to 7.0, and introduction of GWAVA virus and spam protection.Participated and led activities associated with implementing the internet within dormitories resulting in a doubling of network capacity.Developed standard operating procedures for the security and administration of user accounts.Created, documented, and successfully implemented dependable network disaster recovery measures.Increased network uptime through methods, processes, and upgrades from 60% to 98%.Maintained and supported server and network equipment.Handled scheduled and unscheduled system maintenance tasks.

Columbia, South Carolina Area

Designed, diagrammed, and built local area network infrastructure for clients and provided network administration for Windows Active Directory networks.Provided tier one through tier three support and on site computer repair.Developed, documented, implemented and trained clients on disaster recovery plans.Promoted to Team LeadLed a team of 3 - 6 Field Engineers.

Provided consulting services to clients on Windows 2000/NT Active Directory networks and developed networks for groups of up to 100 users.Created and implemented internet services for clients and developed network management and disaster recovery plans.Maintained web and email servers for ISP, administered client networks using Citrix Metaframe, and installed and configured routers.

• Provided support and guidance to users in ten offices for statewide network to include troubleshooting and training on hardware, office software, and National IV-D Child Support System.• Used Macromedia Authorware Attain 5 to create automated informational and training kiosks for use at local and out-of-state agencies.• Repaired and upgraded Personal Computers, facilitated mainframe connectivity, monitored server performance, and created plans for new technology enhancements.

• Executed procedures as outlined in brand training materials and in compliance with brand quality assurance standards.• Demonstrated proficiency in administration of property management system.• Ensured guests' requests were met to the extent possible within the Company operating framework.• Ensured guest complaints within control are minimal and infrequent.• Ensured that any complaints were handled timely and effectively.• Maintained presence at desk during all hours of operation and was able to communicate effectively with individuals inside and outside the facility.• Ensured front desk and office (including files) were maintained in clean and organized manner.• Ensured collections, including credit card and direct bill, were executed in accordance with Company policies.• Ensured reservations were accepted according to Company policy.• Quoted daily rates properly and that credits were issued in accordance with Company philosophy and good judgment.• Maintained proper control over keys, safe deposits, and all Company and guest property.• Ensured rates were optimized by monitoring competitor occupancy and rates.• Ensured that occupancy was maximized.• Ensured that all required documentation (daily reports, checklists, etc.) were completed in a timely manner.

• Generated weekly and monthly reports on customer support issues. • Developed metrics and templates to evaluate technical support issue response times• Developed training frameworks and programs to help staff keep updated about new industry practices.• Assisted in the preparation of budgets and business plans.• Assisted in the preparation of plans for hiring new techicians and purchasing new systems, hardware and other supplies.• Developed and led a team of computer technicians to address all technical requirements of workers, professionals and staff members in the organization. • Ensured that the computer technicians answered calls of customers in person, on location, or off site and tested and resolved PC, software, network and other hardware-related problems and issues.• Motivated the team to adhere to IT best practices and delivered outstanding customer service and satisfaction to all customers.• Interacted with IT vendors, external suppliers and other contractual partners to ensure procurement and IT supplies were arranged in a timely fashion. • Ensured that networking connectivity options were fully functional.• Negotiated with IT vendors for better rates and competitive service level agreements.• Trained, mentored and familiarized new hires and inductees with technical support requirements.

• Solved and troubleshot issues related to operating systems.• Planned, designed, and implemented local area networks. • Tested, installed, and connected various computers in networks.• Troubleshot and diagnosed hardware problems.• Performed computer repairs and upgrades at homes and offices.• Installed cabling for local area networks.

Bachelor, Hotel, Restaurant, And Tourism Management

Activities and Societies: Marching Band

Business

Activities and Societies: Phi Chi Epsilon Fraternity

Associates Degree, Computer Science

Activities and Societies: Midlands Tech Ambassadors, Presidents List met over 50% of requirements), (Coursework in Windows operating.

Masters Of Art, Information Technology Management