Bryant Helms Email & Phone Number

Lake Mary, Florida, United States

Facilitate stakeholder discussions to clarify security administration processes, supportrequirements, workflow, and form design, while ensuring proper identity and accessmanagement onboarding.

Orlando, Florida, United States

• Oversaw cash transactions and proficiently utilized point-of-sale systems, maintainingoperational efficiency and customer satisfaction.
• Provided comprehensive product information, resolved customer queries, andaccommodated special requests, thereby improving the customer service experience.
• Received multiple accolades for providing exceptional service, demonstrating robustcustomer service and interpersonal skills.

Orlando, Florida, United States

Answer support queries by either phone or ticketing portal, research, diagnose, document, andresolve Level 1 tickets and ensure customer needs are handled within company standards, escalatemore complex service issues to appropriate technicians and engineers, log all requests and maintainfull documentation into the ticketing system, monitor client.

Orlando, Florida Area

Assisted guests with ordering food, prepared ordered food and drink items, served ordered food and drink items to guests, and assisted guest with any needs required.

Orlando, Florida Area

Orlando, Florida

Minimized company risk with assisting with the remediation of audits and remediated deficiencies in documentation and artifacts for the enterprise organization. Participated in the control validation process where applicable. Maintained the application termination access review process to review daily terminated employees.Participated in activities to.

Orlando, Florida Area

Acted as internal consultant to assist with the remediation of audits and remediate deficiencies in documentation and artifacts for the enterprise organization. Participated in control validation process where applicable. Assisted in clearing a SOX severe deficiency from 2014 by creating an access review process to daily review terminated.

Columbia, South Carolina Area

Processed.additions, changes, and deletions to user access based on project, system and business needs, including promotions, new hires, resignations, system/application changes, etc. Systems include: RACF Z/OS, Z/VM, Active Directory, RSA, and Oracle.Administered RACF Z/OS, Z/VM, Active Directory, RSA, and Oracle IT security policies and procedures by.

Columbia, SC

Acted as the Data Security departmental representative on 126 change sheets and 98 IT projects where Data Security department is a stakeholder.Gathered, Coordinated, and documented the security access requirements following established procedures and IT project methodology.Developed and configured security system registration and provisioning.

Columbia, South Carolina Area

Processed additions, changes, and deletions to user access based on project, system and business needs, including promotions, new hires, resignations, system/application changes, etc. Systems include: Novell, Active Directory, and RSA. Administered Novell, Active Directory, and RSA IT security policies and procedures by administering and monitoring.

Columbia, South Carolina, United States

Provided consulting services to clients on server systems, software, and network infrastructure..Provided network, server system, and desktop technical support for over 1000 users.Installed and configured network and data center server and software.Manage 300+ servers in an enterprise level data center with an active directory forest with 30+ trees.Oversaw.

Provided consulting services to clients on server systems and network infrastructure..Provided network, server system, and desktop technical support for clients.Installed and configured wireless and wired LAN/WAN networks.Installed and configured switches and routers for VOIP.Oversaw and managed data and server installation projects.Handled scheduled and.

Provided network management services to over 1000 user accounts and guidance to Information Steering Committee and management on infrastructure planning.Managed implementation and upgrades to network infrastructure and services to include Novell ZENworks, transition of GroupWise from 5.1 to 6.5 to 7.0, and introduction of GWAVA virus and spam.

Columbia, South Carolina Area

Designed, diagrammed, and built local area network infrastructure for clients and provided network administration for Windows Active Directory networks.Provided tier one through tier three support and on site computer repair.Developed, documented, implemented and trained clients on disaster recovery plans.Promoted to Team LeadLed a team of 3 - 6 Field.

Provided consulting services to clients on Windows 2000/NT Active Directory networks and developed networks for groups of up to 100 users.Created and implemented internet services for clients and developed network management and disaster recovery plans.Maintained web and email servers for ISP, administered client networks using Citrix Metaframe, and.

• Provided support and guidance to users in ten offices for statewide network to include troubleshooting and training on hardware, office software, and National IV-D Child Support System.
• Used Macromedia Authorware Attain 5 to create automated informational and training kiosks for use at local and out-of-state agencies.
• Repaired and upgraded Personal Computers, facilitated mainframe connectivity, monitored server performance, and created plans for new technology enhancements.

• Executed procedures as outlined in brand training materials and in compliance with brand quality assurance standards.
• Demonstrated proficiency in administration of property management system.
• Ensured guests' requests were met to the extent possible within the Company operating framework.
• Ensured guest complaints within control are minimal and infrequent.
• Ensured that any complaints were handled timely and effectively.
• Maintained presence at desk during all hours of operation and was able to communicate effectively with individuals inside and outside the facility.

• Generated weekly and monthly reports on customer support issues.
• Developed metrics and templates to evaluate technical support issue response times
• Developed training frameworks and programs to help staff keep updated about new industry practices.
• Assisted in the preparation of budgets and business plans.
• Assisted in the preparation of plans for hiring new techicians and purchasing new systems, hardware and other supplies.
• Developed and led a team of computer technicians to address all technical requirements of workers, professionals and staff members in the organization.

• Solved and troubleshot issues related to operating systems.
• Planned, designed, and implemented local area networks.
• Tested, installed, and connected various computers in networks.
• Troubleshot and diagnosed hardware problems.
• Performed computer repairs and upgrades at homes and offices.
• Installed cabling for local area networks.

Bachelor, Hotel, Restaurant, And Tourism Management

Activities and Societies: Marching Band

Business

Activities and Societies: Phi Chi Epsilon Fraternity

Associates Degree, Computer Science

Activities and Societies: Midlands Tech Ambassadors, Presidents List met over 50% of requirements), (Coursework in Windows operating.

Masters Of Art, Information Technology Management