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Bryan Thomas is listed as Director of Customer Success at Decisions at Decisions, based in Virginia Beach, Virginia, United States. AeroLeads shows a matched LinkedIn profile for Bryan Thomas.
Bryan Thomas previously worked as Director of Customer Success at Decisions and Support Manager at Decisions. Bryan Thomas holds Master Of Arts (M.A.), Clinical Mental Health Counseling from Regent University.
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Director of Support and Customer Success with a proven track record of client success, complex problem solving, and strategic planning. Highly experienced in multiple industry verticals with a strategic focus in higher education, healthcare technology, and fintech.
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Virginia Beach, Virginia, US
Lead the development and execution of a comprehensive customer lifecycle strategy for a SaaS platform, incorporating webinars, office hours, and automated, trigger-based communications to improve client engagement.Collaborate closely with marketing, product, and operations teams to ensure cohesive, high-quality customer experiences across both digital and.
Virginia Beach, Virginia, US
Directed day-to-day operations of the technical support team, ensuring timely resolution of client issues and adherence to performance benchmarks.Developed performance indicators and quality assurance protocols that increased first-call resolution rates by 15%.Managed a team of technical leads and support staff, providing coaching, training, and regular.
Virginia Beach, Virginia, US
Essential Functions/Priorities:Serve as the first point of contact for customers seeking technical assistance over phone, email, chat, and other communication mediums. Perform remote troubleshooting of customer issues over web meetings and email.Train customers on the use of Decisions.Investigate, test and submit product defects to engineering team for.
Virginia Beach, VA, US
Major Functions:Manage the operations team working in enrollment systems to support employee procedures, training, and ease-of-use. Manage the helpdesk system for all EM ticketing systems. Work in conjunction with the manager of enrollment systems development to ensure overall dynamics CRM health, and implement system strategies to increase enrollment and.
Virginia Beach, VA, US
Comprehensive knowledge of AVAYA aura products and modules such as contact center, workforce optimization, Quality monitoring, and specific integration with Microsoft CRM using the AMC soft phone platform. Expected to manage these systems company, specifically with technical troubleshooting, user management roles and quality data querying. System.
Virginia Beach, VA, US
Responsible for managing the recruitment of a prospect student pool. Worked closely with prospects from the point of inquiry through enrollment deposit in a supportive, proactive and professional mannerRecruited and followed-up with prospective students and applicants through letters, phone calls, e-mail, and chat, while maintaining timely, frequent, and.
Virginia Beach, VA, US
Provided individual clinical sessions with undergraduate and Graduate studentsCreated psychoeducational training and workshops and presented to multiple on-campus organizationsParticipated in case consultations and supervision which included treatment plan creation and DSM-5 & DSM-IV TR diagnosesUsed D.A.P. and S.O.A.P format to record client notes and.
Atlanta, Georgia, US
Contacted new and existing customers to discuss how their needs could be met through specific products and services.Quoted prices, credit terms and other bid specifications.Selected the correct products based on customer needs, product specifications and applicable regulations.Created sales contacts off-premise accounts.Prioritized tasks and projects to.
practicum student learning the ins and outs of performing psychotherapy on a variety of clients as well as building a new practice from the ground up including client retention and clerical house keeping.
Alexandria, Virginia, US
Verified proper portion sizes and consistently attained high food quality standards.Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.Regularly interacted with guests to obtain feedback on product quality and service levels.Achieved and exceeded performance, budget and team.
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Bryan Thomas works for Decisions.
Bryan Thomas is listed as Director of Customer Success at Decisions at Decisions.
Bryan Thomas is based in Virginia Beach, Virginia, United States while working with Decisions.
Bryan Thomas has worked for Decisions, Regent University, Virginia Wesleyan University, Napa Auto Parts, and Virginia Beach Coaching And Counseling.
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Bryan Thomas holds Master Of Arts (M.A.), Clinical Mental Health Counseling from Regent University.
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