Holding a crucial position responsible for overseeing the strategic planning, development, and execution of Humana's enterprise API and integration strategy. Involves driving the overall API and Developer Experience (DX) product vision and roadmaps, ensuring that the organization's APIs and DX align with business objectives and customer needs. Accountable for managing the portfolio of API products, evaluating market trends and competitive landscape, and making informed decisions to optimize the company's offerings. By effectively leading the API and integration initiatives, I play a pivotal role in enabling seamless connectivity, enhancing interoperability, and driving operational efficiency within Humana's healthcare ecosystem.

In collaboration with Enterprise Architecture and Engineering leadership, structure and lead high-performance, cross-functional teams on the vision, strategy and execution of best-in-class integrated interoperability data platforms, Including the design and creation of Humana's developer portal developers.humana.com. Enabling Humana to share data in real-time, near real-time, or bulk with the focus on award winning, market leading solutions directly impacting the health outcomes of our members. • Created visibility and accountability through implementation of formal Product vision, strategies, lean budgets, implementation plans, and reporting tools that fostered a strong sense of urgency, psychological safety, transparency, and increased productivity across several agile delivery teams.• In collaboration with Legal, Privacy, Security, and Business aid in the maturation of Humana’s current processes to support and govern the future vision and strategy of Humana’s data management.• Responsible for strategy and implementation of Humana’s Data Exchange portal, and maturing Interoperability metrics into formal Dashboards for executive stakeholders. Enabling stakeholders to view KPI’s and operational metrics in real-time.• Matured agile principles and process’s in coordination with Humana’s Agile CoP’s

Designed, structured and implemented the foundational team-of-team’s structure necessary for rapid scale enabling the architectural runway for Humana’s advanced interoperability strategy. Leveraging fail-forward, and iterative test and learn mindsets.• Accountable for delivery in a first of its kind for Healthcare, interoperability cloud platform, and CMS Patient access and Provider directory API’s positioning Humana as a leader in the industry.• Operational metrics to set the stage for future state KPI and OKR’s to show measures of success.• Implementation of multiple executive-board level use cases, demonstrating new and innovative ways to exchange Healthcare data.• Coached cross-functional teams across Architecture, Engineering, and Product to implement SAFe Scaled Agile Framework resulting in speed to delivery, and improved quality.

Lead from concept to implementation a digital payment strategy for the enterprise which resulted in significant results in the first 18 months. Responsible for bringing speed-to-market by releasing value incrementally throughout the year by coaching and leading a cross-functional, cross-departmental, co-located delivery team using Scaled Agile development principles. • Reducing customer effort for digital payment tasks by 20% by creating a light-auth. experience• 50-point year over year improvement in NPSt scores.• 40% increase in digital traffic by a unified product marketing strategy impacting print, mail, digital, and call center targeted messaging.

Worked directly with and in collaboration with CEO, CFO and stakeholders to create and unify the company’s business, e-commerce, operations, and support strategies to guide and structure Beyond Zero’s vision.• Orchestrated delivery of integrated technology platform unifying front-end CRM, e-commerce, online registration, sales force automation tools with back-end database, and 3rd party vendors.• Established effective use of resources and communication of priorities by coordinating efforts between marketing, R&D, manufacturing and product supply departments.

» Create, present, and implement distribution operation strategy in areas of inventory management, shipping, receiving, order fulfillment, facilities, continuous improvement engineering, and quality. » Evaluate, improve, and establish SOPs and KPIs that remain consistent with best practices. Build vendor relationships, and negotiate efficiently. » Establish operational objectives, work plans and delegate assignments to subordinate managers.» Ensure all business activities are in accordance with applicable federal, state and local laws, rules and regulations meeting the highest quality standards and customer expectations in the industry.

» Provided on-the-job training and coaching to the technical support team members to improve the companyís overall technical customer service.» Performed and documented root-cause analysis as needed to resolve or escalate software and deployment issues.» Analyzed logs and relevant data to troubleshoot and recreate customer issues on approved test systems.» Established a positive customer experience by creating high quality knowledge base documents. Ensured that the SLAs were met during the life of a case.