A technology leader, passionate about crafting stable, relevant, & transformative solutions allowing Contact Center & Workforce Management teams to meet complex requirements, attain visibility to their Workforce, & enhance their Customer Experience. ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦How are you engaging your customers and managing your companies Workforce, it's most valuable asset?The future is now! If you're still just "Recording for Quality and Training Purposes" you are missing an opportunity for differentiation that your competitors are working on already! Well established technologies have long enabled call recording, speech transcription, & agent evaluation for quality, unlocking a view to these customer interactions, but what about text? email? chat? social media? More than 50% of customers are now engaging companies using THREE or more channels before taking that first step towards customer loyalty. Newer technologies like Process Analytics, Voice Biometrics, Process Automation, & Virtual Assistants are enabling new ways to influence and change how you work, and bring value to all avenues of your customers omnichannel experience!I am excited to continue my journey to assimilate to these disrupting technologies, learning new ways to add purpose and value to critical business decisions and to transform the increasingly dynamic customer experience.📞 901.201.1856📧 btip1711@gmail.com
Listed skills include Technical Support, Active Directory, Troubleshooting, Windows Server, and 43 others.