Bryant Penh Email & Phone Number

Irvine, California, United States

• Prepares Return of Title IV calculations for all withdrawn students and maintains a minimum accuracy of 95% for drop calculations. • Ensures all reviewed Title IV credit balances are correctly posted and processed by required due dates. • Complete Cash Management month end processes. • Enforce corporate refund policy to ensure compliant with student and federal regulations. • Maintains knowledge of Title IV award and cash management rules and regulations. • Reviews, evaluates and audits applications for federal financial aid for quality control purposes. • Assist in the intake of scanning of confidential data for state and federal reports including student and parent confidential tax income information.

Seal Beach, California, United States

• Audits food/drink orders and money management• Coordinates and lead special events per specified customer and business requirements• Provides solutions and resolves customer complaints• Maintains good relationship with current and new customers by inputting and following up with customers’ needs• Build and nurture relation with frequent patrons through personalizing their experience upon visits; ensures optimal customer experience by providing a welcoming space

Long Beach, California, United States

Engaged and educated customers on product build and consumption• Conducted employee training (25+) – transferring procedural and best practices tonewly hired managers in barista responsibilities and products knowledge • Money Management – reviewed and edited gaps within store accounts for any discrepancies• Inventory management – monitored and maintained stock through an inventorymanagement system.• Screened, managed, and assessed candidates’ skills against job requirements