Bryan Warner Email & Phone Number

Oakland, Ca, Us

Debt resolution and point of contact for evaluating and resolving past resident disputes for over 25+ properties. Utilizes exceptional interpersonal communication, organizational, and multitasking skills to provide excellent customer service and conflict resolution.Select Accomplishments:• Awarded Innovator of the Year (2023): Honored by the Central Services Department for impactful program development and implementation, particularly noted for enhancing efficiencies in client communication and process improvement.• Yardi Process Automation: Created a comprehensive automation tool that seamlessly integrates with Yardi via Selenium web scraping. This program automates the Yardi NSF and chargeback workflows, scrutinizing 12-month transaction histories, calculating NSF fees, and ensuring late fee compliance based on property and state regulations. The tool adeptly manages ledger discrepancies, streamlines 'cash-only' status updates, and efficiently generates WIPS numbers for valid accounts. This program has markedly reduced manual intervention, mitigating errors and bolstering data accuracy. • Developed "Account Outreach Automation" for the Debt Resolution department: Seamlessly integrated with Pay Ready, extracting account data from imported CSV files to auto-generate Outlook emails. Post-email dispatch, the program auto-updated notes on Pay Ready, dispatched Pay Ready invites, and set follow-up dates, significantly optimizing Account Specialists' efficiency in high-volume communications.

Hayward, California, United States

Accountable for: conducting all administrative duties relating to on-site sales and marketing, securing appointments, presenting community features, and providing exceptional customer service to prospects and residents.Select Accomplishments:• Routine management of confidential information of resident, property, and company information. Compliance with company standards and all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.

Philippi, West Virginia, United States

• Lead role maintaining ongoing, monthly inspections of mining while ensuring adherence to state and federal mining regulations. Directs permitting staff in conducting reviews of pending permit applications while implementing design and planning. • Wrote violations for an IHCO (imminent harm cessation order) due to stream impounding, effluent violations in state waters, for failing to maintain drainage control structures subsequent to a fire in a coal silo at an active underground mine prep plant – led to potential public harm downstream. • Assisted the state biologist in stream assessment which uncovered a fish kill due to discharged materials in the stream in concentrations harmful and toxic to aquatic life. • Outlined remedial measures to abate the previously mentioned violations and set deadlines for their completion; continually monitored the situation for several days to ensure that remedial measures were being taken.• Prevented impounding of stream and removed the blockage in the culvert safely; fines were assessed and improvements to the site were made.• Successfully resolved a citizen complaint of alleged mine subsidence damage to their house, land, and water.• Worked closely with state geologist to determine whether or not damage was caused by mining.• Maintains successful oversight of facilities including haul roads, belt lines, impoundments, prep plants, shaft sites, blasting zones, treated outlets, and in-stream monitoring stations.• Outlines realities on the ground to support industry representatives in ensuring abatement plans for violations are followed.

Morgantown, West Virginia, United States

Utilized expertise to educate, answer questions, and resolve Customer Service Representative issues, including technical question and resolution strategies. Primary point of contact for escalation throughout process until resolution and de-escalation. Select Accomplishments:• Designed an Excel VBA program that displayed dynamic data reports from imported call escalation data from the entire call center, customized by user selected parameters such as agent, team lead, line of business, etc.