I am an operations, change and process management professional with 20 years operational and change management experience in the banking & financial services, small business and coal mining industries. I have established industry best processes in operations and communication for a number of companies achieving the aim of providing optimal support to the business and its customers. My project & change management skills and process engineering capabilities along with my strengths in motivating a team to achieve the high standards set within my operational areas set my results apart from others. Key SkillsMy key skills lie in relationship management (at all levels), problem solving (via creative and lateral thinking) and project management having managed a number of large scale projects including IT based projects, establishing new business areas and even office fit outs. My appreciation for high level customer service, adaptable communication styles/mediums, expectation management, attention to detail and adherence to deadlines ensures that I have excellent planning and prioritization skills. I have advanced skills in the Microsoft Office Suite and find these necessary tools to support my business skills (e.g. built tracking databases in Access and developed reports in Excel).Specialties: Process design, implementation and management.Change managementProject & Operational Management.Staff and relationship management.Problem Solving