Please complete the CAPTCHA to continue
A concise factual answer block for searchers comparing this professional profile.
Bryan Waller is listed as Doing what is best for our customers and our company at Trellix, based in Roscommon, Michigan, United States. AeroLeads shows a matched LinkedIn profile for Bryan Waller.
Bryan Waller previously worked as Critical Escalation Manager at Trellix and CAP Escalation Manager at Cohesity.
This section adds company-level context without repeating Bryan Waller's masked contact details.
Review company-level records connected to Bryan Waller before choosing the right outreach path.
BUILDER – FIXER – TRAINERAs an IT and Military Veteran with over 30 years of experience in high tech and nuclear power, I’ve become an expert in navigating ambiguity. Leading teams for over 30 years as a Player/Coach, my biggest source of pride was developing and leading Cisco’s response for the largest single product recall in the history of Cisco (or in all of IT possibly). Not only were we able to continue to service customers, but the process gave assurances to our customers that they would not incur outage on over ~7.5 million affected devices globally.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
US Michigan
Taking ownership for driving resolution of critical customer issues.Leading cross-functional and geographically dispersed teams in the development and execution of action plans to address critical situations.Effectively communicating critical issue status to executive staff, working teamsand the customer.Identifying systemic issues related to products.
Michigan, United States
Responsible for managing the highest level of escalations in the company. I specialize in resolving issues for customers when all normal support & escalations fail to do so. Specialize in taking a holistic view of the technical and non-technical issues affecting the customer and finding a solution that helps the customer and helps Cohesity.Lead over 100.
Holland, Michigan, United States
After 24 rewarding years at Cisco in Channels, Enterprise Sales and Customer Experience I have taken an early retirement package.I am looking for my next role and open to considering many options.
Greater Grand Rapids, Michigan Area (Global Responsibility)
Lead team of 50 on strategy and execution while bridging Customer Experience and Service Readiness Engineering teams, including conducting business reviews and driving joint priority management. Partner on product launches (up to 800 annual projects) and enable revenue opportunities by ensuring Technical Assurance Center and Global Service Logistics are.
Greater Grand Rapids, Michigan Area
Led global team to resolve company’s largest-ever component quality issue (industry-wide) that caused thousands of escalations; managed response within financial guidelines while not losing customer-focus. Orchestrated wholistic response covering 7.5M products, helping customers manage risk; oversaw $655M warranty reserve budget and established reserve.
Greater Grand Rapids, Michigan Area
Managed a Lessons Learned team in the Continuous Improvement organization, focused on uncovering and fixing systemic issues; directed closed-loop follow-up process to drive accountability, change, and results.Led High Availability Metrics Program, consulting customers to measure network and service availability; helped customers optimize improvement.
Headed resolution of complex customer satisfaction issues, including 8 onsite engagements; represented the voice of the customer (VOC) while championing successful product deployments. Collaboratively established the Technology Assurance Group, driving readiness of product offers by aligning cross-functional support (Engineering, Product Management.
Second level manager for Ohio Valley Enterprise Sales Operation. Responsible for the development and technical readiness of four sales regions. Managed two Consulting Engineers, four SE Managers, their 30 Systems Engineers across two states.Focused on creating non-subjective means to manage performance of systems engineering staff. Drove an initiative to.
One of a handful of Channel SEs that first brought Cisco products to market through two-tier distribution... Focused on building partner readiness programs, training and seminars to drive both readiness, but also mind-share with the partner community.Was the first Channel SE to achieve CCIE certification in 1997. Drove a key initiative to establish online.
Moved to Xyplex to relocate from the Washington DC area to the Midwest. Joined Xyplex as a sales engineer supporting OH, WV and Western PA. Primarily supported key higher education customers in OH and KY that had DEC environments.Also worked as a trainer for Xyplex, providing several different end-user classes out of our facilities in Chicago IL. Really.
Joined Riverbend as a systems engineer focused on transition of companies from Novell 2.x to 3.x. While there supported the training division by obtaining my CNI (Certified Novell Instructor) specializing in Netware for SAA.Also received my Enterprise CNE certification.
First job after being discharged from the Navy. Entered the company to focus on Quality assurance, but tripped into computer networking. Worked the majority of my time there as a Novell Administrator on a large project for the General Services Administration. Trained for and received my Novell CNE (Certified Network Engineer) while at Advance.
Entered the Navy directly out of high school after being selected for the Navy's Nuclear Power program. After two-years of education and certification in mechanical, electrical and reactor theory and operation was selected as an instructor at the US Navy prototype units in Balston Spa NY. Performed duties as an instructor on a land-base nuclear power plant.
Quick answers generated from the profile data available on this page.
Bryan Waller works for Trellix.
Bryan Waller is listed as Doing what is best for our customers and our company at Trellix.
Bryan Waller is based in Roscommon, Michigan, United States while working with Trellix.
Bryan Waller has worked for Trellix, Cohesity, Precision Concrete Cutting, Freelance, and Cisco.
You can use AeroLeads to view verified contact signals for Bryan Waller at Trellix, including work email, phone, and LinkedIn data when available.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contactsCheck these profiles if this is not the Bryan Waller you were looking for.
