It Manager
Current• Overseeing IT Department with meticulous attention to detail• Supervising, coaching, training, motivating and mentoring personnel, setting clear goals and expectations, providing relevant feedback and discipline as required• Establishing, implementing and overseeing effective systems, processes and IT security measures• Maintaining IT infrastructure including network devices, servers, computers, point of sale systems (POS), time attendance devices, CCTV and ERP software, Exchange Online• Designing and managing infrastructure installations and extensions at new and existing locations• Liaising with other department managers to determine and meet their IT infrastructure requirements• Planning IT procurement and managing contracts and licensing for hardware, IT related services and software• Advising senior management on IT improvements and required upgrades• Customer service and liaison, building strong working relationships and effective communication channels with key stakeholders• Providing technical support to users; resolving complaints and enquiries• Planning and managing team performance, skills development, talent and culture to improve innovation, achieve efficiencies and increase competencies• Data entry and database management, maintaining meticulous records• Reading and interpreting technical documentation• Producing various reports, presentations, analyses, correspondence and other documentation • Performing as a strong leader of a cohesive team with strict adherence to statutory regulations, service level agreements, quality standards, governance processes and compliance requirements
