• Overseeing IT Department with meticulous attention to detail• Supervising, coaching, training, motivating and mentoring personnel, setting clear goals and expectations, providing relevant feedback and discipline as required• Establishing, implementing and overseeing effective systems, processes and IT security measures• Maintaining IT infrastructure including network devices, servers, computers, point of sale systems (POS), time attendance devices, CCTV and ERP software, Exchange Online• Designing and managing infrastructure installations and extensions at new and existing locations• Liaising with other department managers to determine and meet their IT infrastructure requirements• Planning IT procurement and managing contracts and licensing for hardware, IT related services and software• Advising senior management on IT improvements and required upgrades• Customer service and liaison, building strong working relationships and effective communication channels with key stakeholders• Providing technical support to users; resolving complaints and enquiries• Planning and managing team performance, skills development, talent and culture to improve innovation, achieve efficiencies and increase competencies• Data entry and database management, maintaining meticulous records• Reading and interpreting technical documentation• Producing various reports, presentations, analyses, correspondence and other documentation • Performing as a strong leader of a cohesive team with strict adherence to statutory regulations, service level agreements, quality standards, governance processes and compliance requirements

• Refining Active Directory GPOs to add efficiency to user management and improve security• Creating a Python script to reduce payroll processing times by 50%

• Providing technical support to users including monitoring tickets in helpdesk system

• Responsible for client compliance requirements, resource scheduling and audit documentation

and

Performing all or some of the following duties in both roles with varying levels of responsibility:• Supervising IT teams and managing projects• Maintaining IT infrastructure such as network devices, servers, computers, time attendance devices, CCTV and access control• Providing technical support to users; monitoring and updating tickets in helpdesk system• Assisting with payroll and HR information management• Liaising with vendors and IT consultants to resolve complex issues• Managing administration of ERP software, email server and endpoint protection application • Designing and overseeing installations at new locations or extensions to existing locations• Liaising with other department managers to determine IT infrastructure requirements• Planning IT procurement; managing contracts and licensing for hardware, IT related services and software• Advising senior management on IT improvements and upgrades• Implementing and managing information security measures