Lead a team of Application Managers and Analysts within Cash Customer Operations (CCO) to deliver scalable, reliable solutions that streamline operations and enhance the work experience for employees. Focused on optimizing complex business solutions, processes, and maximizing the potential of external SaaS & Enterprise tooling across the organization.-Drive large-scale platform implementations, system integrations, and infrastructure enhancements while adhering to security and… Show more Lead a team of Application Managers and Analysts within Cash Customer Operations (CCO) to deliver scalable, reliable solutions that streamline operations and enhance the work experience for employees. Focused on optimizing complex business solutions, processes, and maximizing the potential of external SaaS & Enterprise tooling across the organization.-Drive large-scale platform implementations, system integrations, and infrastructure enhancements while adhering to security and infrastructure standards-Deliver AI-driven workflow automations and other system enhancements to increase efficiency and improve employee experience-Shape product roadmaps, ensuring alignment with strategic business goals and operational requirements-Foster collaboration across Product, Engineering, and Operations to implement solutions that scale and meet business objectives Show less

Elevated to lead strategic growth and digital transformation for SMB clients, focusing on open-source and enterprise ERP solutions. Oversaw cross-functional teams across product, engineering, and client services to deliver scalable, high-impact solutions across organization of 40+ team members, 30 clients.Defined company-wide strategy, aligning technology offerings & services to business objectives to drive growth, operational efficiency, and client satisfaction.

Established ERP & Business Solution business unit, delivering scalable solutions for SMBs using open-source and enterprise technologies. Managed cross-functional teams across engineering, QA, BSAs, and product management, scaling the team from 12 to 30+ members. Drove successful implementation of ERP solutions, optimizing workflows and aligning with client objectives.

Directed the end-to-end software development lifecycle (SDLC) for client web and mobile products, focusing on product strategy, roadmap alignment, and achieving key client objectives. Leveraged Agile and Scrum methodologies to enhance collaboration and efficiency, utilizing tools such as Visual Studio and Azure Boards. Led cross-functional teams across engineering, QA, and product design to deliver high-quality, impactful solutions on time.-Defined product vision and strategic roadmap… Show more Directed the end-to-end software development lifecycle (SDLC) for client web and mobile products, focusing on product strategy, roadmap alignment, and achieving key client objectives. Leveraged Agile and Scrum methodologies to enhance collaboration and efficiency, utilizing tools such as Visual Studio and Azure Boards. Led cross-functional teams across engineering, QA, and product design to deliver high-quality, impactful solutions on time.-Defined product vision and strategic roadmap, aligning deliverables with business goals to drive customer success-Improved project timelines and product quality by 20% through optimized Agile workflows and stakeholder engagement-Recruited and developed a high-performing, multidisciplinary team to scale product initiatives effectively-Delivered innovative solutions, including ride dispatch platforms, scalable delivery management systems, and financial portfolio management tools Show less

Analyzed and supported the development of client - custom software solutions, gathering client requirements, aligning project goals, and providing technical support. Collaborated across client stakeholders, product, engineering, and QA teams to establish Agile processes and optimize project delivery.-Synthesized user feedback to drive feature enhancements and product priorities-Contributed to Agile ceremonies for efficient project execution-Built dashboards for tracking… Show more Analyzed and supported the development of client - custom software solutions, gathering client requirements, aligning project goals, and providing technical support. Collaborated across client stakeholders, product, engineering, and QA teams to establish Agile processes and optimize project delivery.-Synthesized user feedback to drive feature enhancements and product priorities-Contributed to Agile ceremonies for efficient project execution-Built dashboards for tracking product performance and data-driven decisions-Facilitated cross-team communication for project alignment and milestones Show less

Participated in an international apprenticeship focused on digital marketing and product development. Led campaign planning, keyword research, and social media management, while collaborating with technology partners to design and support the development of e-commerce platforms, mobile apps, and website experiences.-Launched an e-commerce site that achieved over 500 sales within the first 30 days, driving a 25% increase in overall revenue-Partnered on a mobile app for hotel… Show more Participated in an international apprenticeship focused on digital marketing and product development. Led campaign planning, keyword research, and social media management, while collaborating with technology partners to design and support the development of e-commerce platforms, mobile apps, and website experiences.-Launched an e-commerce site that achieved over 500 sales within the first 30 days, driving a 25% increase in overall revenue-Partnered on a mobile app for hotel reservations and personalized experiences, boosting user engagement by 40% and increasing bookings by 30% within 60 days-Provided product design input and continuous user feedback to enhance onboarding processes for website application focused on local restaurant communities, recipes, & ordering; resulting in a 35% increase in user retention over 90 day period. Show less

Achieved top sales performance, trained sales teams, and led customer acquisition initiatives across multiple territories, contributing to a 22% expansion in market share during tenure.-Inducted into the LTG "G Club" for earning $1,000 commission in the first week (company record)-Recognized as the number one sales rep for the Verizon Residential Campaign in June, with 37 salesAwarded Top Intern of 2014-Achieved a sales success rate of 95%, surpassing the Verizon Fios… Show more Achieved top sales performance, trained sales teams, and led customer acquisition initiatives across multiple territories, contributing to a 22% expansion in market share during tenure.-Inducted into the LTG "G Club" for earning $1,000 commission in the first week (company record)-Recognized as the number one sales rep for the Verizon Residential Campaign in June, with 37 salesAwarded Top Intern of 2014-Achieved a sales success rate of 95%, surpassing the Verizon Fios campaign goal of 85% Show less