Bryan Wing work email
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Bryan Wing personal email
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I am a Technical Support Management Professional with extensive expertise in a variety of high technology enterprises within the virtual reality production, wireless telecommunications, and mobile security industries. A seasoned leader, team builder and project planner with developed strengths in acquisition integration. Able to build technically savvy customer support teams consistently resulting in improved service and revenue results. Significant skill sets in improving customer satisfaction, data research and analysis, technical product escalation management, call center management, employee performance assessment, and technical talent assessment.Specialties: I have a keen sense of how to build service revenues through planning and improved customer satisfaction. I know how to hire and train individuals for high level technical support positions.
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Sr Customer Care SpecialistNokia Technologies May 2016 - May 2018Sunnyvale, CaCustomer Care Manager for Nokia Technologies Presence Capture OZO team (ozo.nokia.com) responsible for carrying out the day-to-day customer support activities for OZO+ and OZO+ Live while defining and shaping the overall customer support experience. -
Customer Operations ManagerFull Spectrum, Inc Oct 2013 - May 2016Sunnyvale, CaFull Spectrum manufactures and sells FullMAX, a patented state-of-the-art, point-to-multipoint wireless radio system for secure, licensed, private, wide area broadband networks.• Provide technical support for FullMAX products plus established bug tracking system using Atlasssian Jira and coordinated with R&D to improve product reliability• Established test procedures plus wrote Expect and bash scripts to test FullMAX base station and mobile station TCP, UDP and VoIP performance enhancements• Partner with Engineering to commercially package FullMAX encryption and security solutions to ensure product compliance• Developed inventory management process from the ground up which included detailed weekly financial reports and tracking of RMAs. -
Support ManagerConnected Data, Inc. May 2013 - Aug 2013Santa Clara, Ca- Successfully migrated support from one outsource call center provider to another within 1 month.- Within first month, reduced high impact customer complaints from social media (twitter) from one a day average to zero with 100% retention.- Trained Call Center Support Agents on new software features and troubleshooting methods. -
Technical Support ManagerImation Mobile Security - Ironkey Divison Apr 2012 - Jan 2013Campbell, Ca• Implemented new processes resulting in a 35% reduction in overall case closure times. • Integrated support for IronKey, MXI and EncryptX product lines into one support team.• Developed new procedures that reduced the number of hardware returns by almost 50%• Directed migration of support for MXI and EncryptX products into Salesforce.com. -
Customer Services ManagerSunrise Telecom 2009 - 2012San Jose, Ca• Decreased the average turn around time for Sunrise Telecom product repair by up to 30% by implementing new tracking and reporting methods for the technicians to use.• Enhanced the product repair revenue model resulting in a 10% revenue increase.• Reduced the over all case count and improved customer satisfaction by implementing new processes and workflows for Technical Support.• Drove customer support to a single database model with Salesforce.com as the primary tool.• As interim manufacturing manager, improved processes for new product introductions resulting in higher yields and smoother deliveries. -
Sr Manager, Applications EngineeringCatapult Communications Corporation 2002 - 2009Mountain View, CaInstrumental in increasing services revenue from 15% to 30% of total sales. Drastically improved response times and reduced regressive software issues through process changes with Engineering and focused product verification. Improved product delivery via creation and management of product verification team. Developed new managers to be effective team leaders. -
Manager, Applications EngineeringCatapult Communications 1998 - 2001Mountain View, CaRecruited talented recent college graduates and developed them into high value Applications Engineers, two of which received Chairman Awards. Development of front and second line support processes resulting in improved responsiveness to customer issues. Developed and conducted technical training for new product deliveries. Planned and hosted bi-annual Application Engineering Seminars and Manager Conferences to exceed expectations. Improved product delivery through product release verifications.
Bryan Wing Skills
Bryan Wing Education Details
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Bachelor Of Arts -
Master Of Fine Arts (Mfa)
Frequently Asked Questions about Bryan Wing
What is Bryan Wing's role at the current company?
Bryan Wing's current role is Manager, Technical Services at Ondas Networks Inc..
What is Bryan Wing's email address?
Bryan Wing's email address is bw****@****net.com
What schools did Bryan Wing attend?
Bryan Wing attended University Of California, Davis, Washington State University.
What are some of Bryan Wing's interests?
Bryan Wing has interest in Bryanwing, Www, Education, Http, Tennis, Health, Net.
What skills is Bryan Wing known for?
Bryan Wing has skills like Telecommunications, Management, Troubleshooting, Crm, Team Leadership, Cloud Computing, Salesforce.com, Team Building, Product Management, Security, Tcp/ip, Problem Solving.
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Bryan Wing
Winter Garden, Fl9live.com, compuserve.com, bellsouth.net, comcast.net, comcast.net, comcast.net, msn.com, wm.com, wm.com4 +140788XXXXX
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1catapult.com2 +121548XXXXX
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2mail.com, hotmail.com2 +197297XXXXX
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