Bryan Young's Location
Bli Bli, Queensland, Australia, Australia
About Bryan Young
Professional SummaryDynamic, values-driven senior manager with extensive experience in business management and customer experience. Passionate about developing talent and fostering a culture of continuous improvement. Proven track record in leading teams, streamlining processes, and achieving financial success across diverse industries.People First“I believe the secret to success lies in our people and my passion is bringing out their best. It is my duty to act as an inspiration and role model, leading by example and coaching for success. I invest in developing and recognising talent, streamlining processes and setting a values-based culture of continuous improvement.”ValuesMy values include ethics, loyalty, honesty, integrity, respect, courage, empathy, and excellence.I believe in treating others as I would like to be treated and to learn and listen as much as teach and guide. My Point of Difference is my blend of high EQ, high standards and values. Many have described me as non-conceited, ethical and the best Manager they have ever worked with.Core Skills• Strategic Business Planning.• Stakeholder Engagement & Public Speaking.• Financial Management & KPI Creation.• Advanced Analytical and Excel Skills.• Customer Service & Sales Training.• Recruitment and Culture Improvement.• Digital Marketing & SEO. • GMP, Six Sigma and Lean Process Improvement. Qualifications• Master of Business Administration (MBA).• Diploma of Business.• Cert IV in Small Business Management.• Cert IV in Training and Assessment. • First Aid & Chief Fire Warden Certificates.• Various Retail and Management Certifications and Personality Profiler Certificate.Awards• Highest Turnover Award, Clive Peeters.• 5 x A&R Manager of the Month.• 7 x Pacesetter of the Year, Myer.• 100+ Customer Service Awards (highest ever recorded), Myer.Software Proficiency• Microsoft Office Suite (Word, PowerPoint, Publisher, Outlook, SharePoint and advanced Excel skills).• MYOB Advanced, Accounting Plus and various ERP/MRP/CRM Systems.• Project Management Tools (Monday.com).• Various Analytical and KPI reporting programs.• Digital Marketing Tools (Email Marketing, Google Analytics, Video editors).I have written articles for many industry Blogs and had several featured in Jeweller Magazine.
Bryan Young's Current Company Details
Values-Driven CEO | Mentor | Business Management Expert
Bryan Young Work Experience Details
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Business Group ManagerProstar Management Sep 2022 - Nov 2024Sunshine Coast, Queensland, AustraliaProStar Management incorporates Protector Aluminium & Glass and ProStar Joinery. They turn over $60m p.a. for Bunnings stores across Australia & New Zealand. PAG are the largest manufacturer of pool fencing products in Australia but also make aluminium balustrading, boundary fencing, slat and decorative screens, security and screen doors. Plus, they supply glass pool fencing and balustrading. PSJ manufacture Bunnings’ own LUGNA Brand of multi-fit joinery. ProStar Management also offer custom-made special-order products for Bunnings’ customers, supply only for Bunnings’ Trade customers and supply and install for Bunnings’ commercial clients.Achievements• Dramatically improved processes, procedures and reporting systems.• Generated KPI tracking and reporting system to increase efficiencies.• Rolled out MYOB Advanced ERP system and wrote the support manual.• Rolled out new range of in-store products and CSO offerings.• Instilled an inhouse culture that there is no ‘us and them’, we are all on the same team.• Complete overhaul of our representation of every product on the Bunnings website.• Utilised analytics to save the company hundreds of thousands of dollars and generate millions more.DutiesRecruit, train and lead the support team | Companywide KPI creation | Improvement needs data analytics | Stakeholder reporting and relationship management | Report to Bunnings re KPIs | Manage warranty claims and reworks | Seek out revenue improvement opportunities and instigate solutions. -
Chief Executive OfficerMission Control Disinfectants Apr 2019 - Sep 2022Sunshine Coast, Queensland, AustraliaMission Control™ Disinfectants are Australian made and owned.They provide natural, non hazardous, disinfectants and fogging products made in Queensland. Unlike regular disinfectants and sanitisers, Mission Control™ products continue to kill germs and bacteria for hours, days, even months after application.My achievements as CEO:• Champion Company values of ethics and excellence.• Ensured the financial stability of the business.• Dramatically improved processes and procedures.• Generated a strategic business plan with clear goals and KPIs.• Managed compliance standards and relationships with the Therapeutic Goods Administration (TGA).• Secured the Australian Made logo.• Dramatically improved processes and procedures. • Generated a strategic business plan with clear goals and KPIs.• Secured the Australian Made logo.• Secured Australian suppliers and a partnership with a local contract manufacturer whilst maintaining cost efficiencies. This greatly reduced our dependency on overseas and thus ensured no processing delays.• Generated and oversaw exit strategy resulting in sale of business and profitable retirement of owner.Duties:Build and lead the team | Manage operations and financial stability | KPI creation and gap analysis | Stakeholder reporting and relationship management | Establish and manage affiliate relationships | Manage Complex and Strict Government Compliance Standards set by the Therapeutic Goods Administration | Drive sales & marketing. -
National Franchise ManagerHydrokleen Australia May 2016 - Apr 2019Gold Coast, Queensland AustraliaHydroKleen have over 30 Franchises and 100 Licensees who specialize in cleaning and sanitizing air conditioners throughout Australia and 22 other countries. Their cleaning process is exclusively approved by the National Asthma Council Australia’s Sensitive Choice Program.I was responsible for management of the Franchisees and marketing team.BDM DutiesWorked with the Australian Competition and Consumer Commission (ACCC) and the Australian Small Business and Family Enterprise Ombudsman (ASBFEO) to learn and enforce the Franchising Code of Conduct whilst ensuring compliance standards met their requirements.Conduct periodic business reviews and monthly one-on-one mentoring with all franchisees. Audit franchises bi-yearly or as needed. Monitor Quality Assurance calls and follow up any poor results. Trainer for FranConnect Franchising CRM and bookings system. Work with FranConnect to strengthen the platform and overcome issues. Generate monthly HydroNews newsletter. Generate and consolidate all processes & procedures documents. Conduct monthly teleconference calls. Participate in new Franchisee training, Expos and annual conferences including own seminars, creation of awards presentations and franchisee testimonials.Digital Marketing DutiesManage HydroKleen Marketing Team. Manage SEO presence and Digital Marketing platforms for Head Office and all Franchisees. Setup Google Maps, Google Plus, Google My Business, YouTube, LinkedIn and Facebook for all Franchises and HydroKleen Australia. Maintain main website. Generate landing pages and Facebook Promo Templates for Franchisees. Also create monthly promotions for Google and Facebook and manage Google and Facebook Analytics.MilestonesIncreased turnover and productivity for all franchisees by an average of 22% each year. Gained page one Google ranking for all franchises and Head Office. Introduced franchise needs assessments and mentoring programs. GEO mapped all locations for easier client prospecting. -
Chief Executive OfficerRetail Rescue Jun 2011 - May 2016Sunshine Coast, Queensland, AustraliaRetail Rescue is a business management consultancy that coaches franchises, suppliers and retailers on how to run and promote a business. Digital Managed create SEO optimized websites and Social Media Pages, manage PPC advertising and content creation. Combined, they have a network of business consultants, sales trainers, HR consultants, web designers and social media experts throughout Australia. I became well known throughout the retail sector and have contributed expert advice to several industry Blogs and numerous articles for Jeweller magazine.My clients and peers gave me the nickname “Mr Retail”, which we used as a promotional tool to attract clients and in the lead-up to seminars that I would present at major events. Duties• Manage operations and financials• Build, manage and lead a team of consultants and trainers• Manage top clients including Telstra, Radio Rentals, Retravision, Bi-Rite and Home Hardware• Build websites & manage digital marketing for Retail Rescue and Digital Managed • Conduct seminars and sales training throughout Australia• Generate KPIs and perform Gap analysis• Recruitment, retention & staff performance trainer• Provide management consulting and personality profiling services• Establish and manage affiliate relationshipsMilestones:• Increased client base by 90% YOY with 85% retention rate.• Increased G.P. by 54% for one client and 36% for all others• Turned around many businesses and saved several from bankruptcy• Established page one ranking for all client sitesServices: • Mentoring, one on one training or group seminars• Franchise setup, assessment and growth• Business structure & KPI benchmarking• Marketing & branding• Inventory control, merchandising and sales training• Customer loyalty programs• People counting software & hardware• Staff management, team building, role profiling, recruitment & retention• HR policies & procedures• Social media & digital marketing management -
Business Management MentorEdge Retail Academy Jul 2007 - Jun 2011Gold Coast QueenslandBusiness Management Mentor, Accredited Personality Profiler and Marketing Consultant to Jewellers and Suppliers across Australia and N.Z.Retail Edge produce their own software, exclusively designed to manage Jewellery stores. The software and ongoing support are then sold to Jewellers and Jewellery suppliers throughout Australia, N.Z. and the U.S. In addition, management mentoring, sales training & H.R. support services are also sold.My DutiesProvide one-on-one mentoring to 25 Jewellers across 40 stores; concentrating on stock control, business analytics, ROI, gap analysis, sales plans, business drivers, staff profiles, marketing and loyalty programs. Also train them on the EDGE software, conduct monthly webinars, attend Expos and Jewellery Fairs and present at the annual BDP, (Business Development Program), conference.My Milestones• Helped my 25 clients to dramatically increase their G.P. % by an overall average of 33%. • Saved 2 new clients from going into administration by working with them and the companies they owed money to. I helped them set up debt payment plans, cashflow plans and highly fine-tuned buying plans.• Trained clients on marketing and harvesting their database through customer relationship management.• Introduced a loyalty card scheme that dramatically improved customer retention rates.• Became an accredited personality profiler and then sold staff profile reporting to clients. -
Operations ManagerOptus Aug 2004 - Jul 2007Sydney, AustraliaShoalhaven Communications was an Optus Franchise with stores throughout regional NSW as well as a Head Office, located in Nowra.Operations Manager DutiesResponsible for retail sales, local marketing for all stores, staff management, stock control, business plans, KPIs, targets, gap analysis, business analytics, team building, incentive scheme, performance reviews, merchandising standards, manager reporting assessment and systems and processes including recruitment & induction. Also adviser to H.R. Dept.Regional Manager & Group Trainer DutiesRecruit, train, monitor and maximize the potential of all Staff, including Sales, Admin and Managers. Visit stores monthly to conduct inspections, training and remedy issues. Handle any escalated customer complaints. Report to FBE, (Optus Franchise Business Executive), and owner. Milestones• Worked with owner to completely restructure all company roles, (including that of the owner), using personality strengths vs. role profiling and Team metrics. • Introduced an ongoing training schedule and improved many procedures.• Recruited and trained some of the best staff and Managers ever. Updated the recruitment process.• Used University marketing students to promote Bathurst. Best promotion ever.• All stores turnover and productivity up by 40%, including Bathurst, which was on the verge of closing. • Grew Franchise from 4 to 5 stores and opened an admin head office. • Every store moved up from bottom of their tiers to consistently in the top 3 and often number one.12 Years after I left, Optus decided to shut down franchised stores in favour of company owned. -
Super Store Sales ManagerClive Peeters Mar 2001 - Aug 2004Brisbane, AustraliaClive Peeters Super Stores were the largest electrical retail stores in Australia. Our store was the largest of them all, with $26m turnover and 50 staff. My Duties Manage sales, stock, staff, merchandising and customer service. Conduct weekly sales meetings and present awards.Conduct performance assessments and one-on-one training.Designated closer for all major Home Entertainment and Computer sales.Relief Store Manager whenever actual store manager on holidays or sick.Provide after-hours sales training for entire Store.Manage Computer service department.Conduct computer seminars for customers. My MilestonesI started as Computer Department & Computer Service Department Manager of the MacGregor super store, which I helped to set up. After completing a comprehensive Management Training course, I was promoted to Retail Sales Manager for Electrical and Computers of the new Aspley super store, which I also helped to set up.My team become the best in Australia, even beating the longest running store in the company and regularly No.1 Australia wide. Together, we increased turnover by $4 million in just one year.Clive Peeters ‘so easy’ campaign was based on my improved branding suggestion. All stores also added white words to the blue banner, e.g. “Cooking”, “Fridges”, “Computers” etc., as suggested by me. Harvey Norman copied this signage idea, as did the Good Guys and JB Hi-Fi.About 5 years after I left Clive Peeters, their payroll officer defrauded them to the tune of $19m and started their downward spiral into voluntary administration. -
Area ManagerA&R Computers Oct 1998 - Mar 2001South Australia, AustraliaA&R Computers built computers from the ground up. They regularly advertised on television and were well known in Adelaide. They had two Retail Stores, one clearance center, a telesales division, a marketing department, a service department and were even an Internet Service Provider. My DutiesOperations, Sales & Local Marketing Management for 4 locations, 5 depts and 30 staff, including 3 managers | Telesales Management & Training | Stock Control | Merchandising standards | Team Building & Performance management | Customer service | Service department integration. My Milestones• Started as Port Adelaide Sales Manager but soon promoted to Melrose Park Store Manager (Flagship). • My teams regularly awarded “Team of the Month” and myself “Manager of the Month”.• Voluntarily took over most of the Operations Manager duties when he left. Promoted to Area Manager.• Telesales team sold computers to SMEs but I trained them to offer complete packages; computers, office equipment & furniture, internet provision, Point of Sale systems and IT support. Sales doubled.• Dramatically improved merchandising standards and supplier relationships. -
Senior Sales Specialist & PacesetterMyer Nov 1987 - Oct 1998South Australia, AustraliaStarted as a big-ticket sales specialist at Myer Tea Tree Plaza and quickly became a “pacesetter”, (the elite, high-end salespeople who exceed ½ million in turnover per year, making them eligible for commission and yearly awards). My DutiesMeet sales targets for big ticket items in Home Entertainment, Computers, Home Office and Telecommunications, maintain stock levels, housekeeping and merchandising, authorise returns & voids. Also Store Trainer for Sales Training and Extended Warranties. My MilestonesNo.1 salesperson in the state of S.A. for 7 of the 11 years I was there and in the top 3 every year. Turnover exceeded $1 million p.a. Enterprise Award for the introduction of after-hours seminars. Highest number of customer commendations in the history of Myer. Store Trainer for Sales Training.
Frequently Asked Questions about Bryan Young
What is Bryan Young's role at the current company?
Bryan Young's current role is Values-Driven CEO | Mentor | Business Management Expert.
What schools did Bryan Young attend?
Bryan Young attended Unsw, Marden High School.
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