Bryar Hansen Email & Phone Number

Telecommuter

Waterloo, Iowa, United States

Tutored students of the college within the realms of business, marketing, accounting, economics, and computers coursework. Helped with homework assignments and study tools for tests.

Waterloo, Iowa, United States

Assisted customers with accounts via inbound and outbound calls. Made collection calls and fulfilled other call center operations. Supported Supervisor with duties including: reviewing and auditing compliance reports to ensure agents adhere to policy and procedures, monitoring call volume and agent productivity to ensure service levels were met, completed requested customer callbacks within time frames set by department on elevated issues, and helped other agents with questions on accounts. Aided in facilitating training with transition from one servicing platform to another. Identified procedural and process gaps in system and presented issues to provide a possible solution to help in obtaining customer satisfaction.

Waterloo, Iowa, United States

Operated in conjunction with Store Manager and assistant managers in developing the teammates’ skills. Educated teammates by coaching, communicating, and sharing feedback. Positively influenced others and possessed a strong sense of business ethics. Delivered remarkable customer services to ensure all guest experiences were outstanding. Encouraged teammates by assisting in valuable sales presentations, worked on product knowledge, and cultivated great interaction abilities.

Waterloo, Iowa, United States

Worked closely with Store Manager in developing leadership skills while guiding teammates. Provided exceptional customer services and assisted teammates in gaining an understanding of what should be done and what was expected of them. Effectively communicated in leading team to be more prepared, excited, and better able to create excellent guest experience. Motivated teammates to learn what it takes to be successful through effective sales presentations, sharing product knowledge, and improving communication skills. Rewarded for recognizing, recruiting, and retaining individuals to join team.

Carmel, Indiana, United States

Specialized in client-based services in rural areas of Iowa. Sold supplemental health insurance policies; guided new clients on best policies for them and assisted current clients in updating their policies or making changes as needed. Performed with team to ensure all needs of clients were met and worked to produce high numbers of policies being written to meet company goals.

Waterloo, Iowa, United States

Document preparation specialist in the Record Services Department. Worked with documents such as a Mortgage/Deed of Trust, Note, and other documents in the collateral file. Reviewed Mortgage chain of titles, created and executed legal documents pertaining to a mortgage, worked with and contacted county recorders and officers. Assigned to complete special projects for department, which included third party requests for documents.

Waterloo, Iowa, United States

Reviewed account specific information and corrected as needed to be inputted onto pre-foreclosure letters and sent to customers. Promoted to completing Quality Control on other agents’ work on carrying out pre-foreclosure letters and provided feedback as needed to ensure accuracy before sending out.

Waterloo, Iowa, United States

Assistant high school cheerleading coach at West High School. Assisted head coach for football cheerleading, head coach for basketball cheerleading. Supervised high school students at practice. Taught fundamentals of a team sport, basics of cheerleading and advanced cheerleading.

Bachelor Of Science - Bs, Marketing

Courses taken related to degree: Advertising Design, Branding, Contemporary Topics in Marketing, Global Marketing, Introduction to Graphic.

Associate Of Science - As, Marketing Management

Courses taken related to degree: Advertising and Visual Merchandising, Consumer Behavior, Principles of Marketing, Principles.