Bryarly Ridgdill Email & Phone Number

Englewood, Co, Us

Denver, Colorado, United States

Greater Denver Area

Greater Denver Area

· Financial Analyst responsibilities included budgeting and forecasting lifecycle for between 7 to 21 accounts with over $100M in annual revenue, as well as design and production of customized daily, weekly, monthly and quarterly reporting to provide operational and executive leadership teams insight into areas of opportunity in terms of profitability and efficiency. Education and training of operational leaders in understanding and utilizing financial reports, particularly income statements and weekly trend projections, to uncover account weaknesses and revenue / profit leakage. New and existing pricing model collaboration with sales team to maintain targeted gross profit results and improve older non-advantageous contracts upon renewal. Monthly invoicing creation and accrual processing as well as significant ad hoc report creation also included in finance duties.

Denver, Co

· Client Services Director responsibilities included simultaneous management of multiple virtual accounts/account managers/600+ agents across various verticals, driving process improvement, profitability, client relationships, growth, retention, and contract negotiations, with total account stake of ~$25M revenue.· Senior Account Manager role included direct daily agent and team leader management to drive profitability, key performance indicator results, positive vendor relationships, contract optimization and dispute resolution, quality monitoring, leadership mentoring, data analytics, retention, recruiting and cross-functional team responsibilities.· Held roles including agent, trainer and team leader prior to promotion to account manager within 18-months · Recognition & Notable Accomplishmentso Pilot member and mentor within SYKES leadership training programo Designed, launched and maintained scorecard tools to allow recognition of top performers and weekly monitoring of progress and areas of opportunities across each program through segmented coachingo Collaborated in development of closed loop agent feedback process for virtual call center environment and drove roll out to over 30 accountso Consistently top 5% in all aspects of account performance including profitability, agent satisfaction and vendor relationship and repeatedly selected to assume leadership and repair of failing programs, both in terms of operational / profitability weakness and damaged client relationships

Dallas/Fort Worth Area

· Business Analyst role encompassed design and production of organization wide reporting, detailing key performance indicators, income statement results, merchandising sell-through, loss prevention and sales.· Regional and Operations Manager roles covered full spectrum of retail lifecycle, with focus on profitability, sales growth, loss prevention, operational efficiency, inventory optimization, human resources, employee discipline, recruiting and payroll at the store, region and divisional levels.· Recognition & Notable Accomplishmentso 2005 – President’s Award for team member assistance and outreach post Hurricane Katrinao 2000 – 2004 - Top 1% in shrink performance and divisional Operations Manager trainer

Greater Atlanta Area

· Managed entire store operation, including recruiting, hiring, staffing, human resources, receiving, merchandising, customer service, sales, cash handling, loss prevention, profitability, operational efficiency, team member retention and year-over-year improvement in key performance indicators and profitability.

Master Of Business Administration (Mba)

Activities and Societies: Delta Mu Delta honor society

Bachelors, Business

Psychology

Associates, Psychology

Music