Bryar Pearce Email and Phone Number
Bryar Pearce phone numbers
An outcomes-based professional with over 8 years experience in Leadership, Knowledge and Training Management roles, leading the development and implementation of knowledge transfer activities, with a passion for delivering superior training, leading to high-class customer service that exceed orginisation goals.Accomplished leadership skills with comprehensive experience in building highly motivated and productive cross-functional teams in a fast-paced environment. Sharing knowledge and experience to foster individual and team performance.Recognised for the ability to build strong and open relationships with all levels of organisations and its partners across the Asia Pacific region.
Redwood Services
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National Manager - RecoveriesRedwood Services Aug 2023 - PresentGreater Sydney Area
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Senior Group Manager - OperationsWns Oct 2022 - Apr 2023Sydney, New South Wales, AustraliaHead of Operations for Australian based third-party service call centre delivering home claims insurance service. Responsible for success of key metrics, profitability and strategic agenda of Operations and Workforce Management. -
Head Of Implementation & EnablementHollard Insurance Sep 2018 - May 2022Senior management role responsible for driving the strategic agenda of the Operations team to ensure continued growth through effective management of Technical Training, Change Management, operational support functions and Product Owner engagement. -
Customer Lodgements ManagerHollard Insurance Dec 2016 - Sep 2018Manager role within Personal Lines division responsible for quality customer service and timely lodgement of all claims received via the Contact Center, Emergency Assistance team or online lodgements
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Quality Assurance ManagerHollard Insurance Jan 2016 - Dec 2016Management role within the General Insurance Retail division; managing a cross-functional team which provides various support functions to assist in maintaining high levels of customer service, mitigate risks and leakage within the Claims and Service teams through identifying and managing process improvement opportunities.
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Knowledge ManagerAmp Jun 2014 - Sep 2015Leadership role in major projects overseeing transfer of knowledge between onshore business and offshore Vendor, and ensure training goals and objectives met in time and on budget. Managing the development and implementation of all knowledge transfer material, including Standard Operating Procedures, Quality Assurance and Accreditation approaches, as well as coaching and developing trainers to provide effective training to achieve the knowledge transfer. -
Training Transition LeadSuncorp Feb 2013 - Jun 2014Provide support to a partnering project for development of knowledge transfer materials, training agendas, session plans and accreditation. Assist on the ground once the project transitions off shore, managing items such as change and development of materials, participating in Agile sessions to achieve project goals and deliverables. -
Team Leader | Recoveries & SettlementsSuncorp May 2010 - Mar 2013Managed a team of 12 people to achieve individual and team based targets to contribute to department goals.Providing individual feedback monthly to team members to focus development points.Travelled interstate to assist the department nationally with training to fill knowledge gaps on system and process. Training leaders interstate on reporting tools to drive focus for results.
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Trainer | Recoveries & SettlementsSuncorp Sep 2007 - May 2010Provided training courses that included both soft skills and product knowledge. Created and developed training and reference material for courses. Provided reports on training completed as well as additional support after training was completed for those that required it. Developed strong relationships with managers and leaders for the departments that I trained.
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Claims Consultant | Recoveries & SettlementsSuncorp Jan 2006 - Sep 2007Managed a portfolio of claims in which liability was reviewed and taken into consideration to achieve the best financial outcome possible for the claim and company.
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Customer Service OfficerSuncorp Group Mar 2005 - Dec 2005A face to face role with customers in a Service Centre providing quotes, updating policies for Motor, Home and CTP policies, assisted with the management of vehicles arriving for assessment to be repaired.
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Quality Assurance OfficerSuncorp Group Oct 2004 - Feb 2005Audited pre recorded phone calls to ensure compliance with underwriting guidelines, government requirements and service standards were met.
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Motor Sales ConsultantSuncorp Group Aug 2003 - Sep 2004Contact centre role providing quotes and processing the sale of motor insurance policies.
Bryar Pearce Skills
Bryar Pearce Education Details
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Certificate In Executive Management And Development -
Diploma Of Project Management -
Training And Assessment
Frequently Asked Questions about Bryar Pearce
What company does Bryar Pearce work for?
Bryar Pearce works for Redwood Services
What is Bryar Pearce's role at the current company?
Bryar Pearce's current role is Experienced Operations leader passionate about people & driving efficiency through enhanced productivity & accountability | Change & Training expert | Cert. Executive Management & Development | Dip. Project Management.
What is Bryar Pearce's direct phone number?
Bryar Pearce's direct phone number is +614122*****
What schools did Bryar Pearce attend?
Bryar Pearce attended Agsm @ Unsw Business School, Tafe Nsw Northern Sydney, Rmit University.
What skills is Bryar Pearce known for?
Bryar Pearce has skills like Training Delivery, Performance Management, Insurance, Leadership, Management, Team Leadership, Call Centers, General Insurance, Workshop Facilitation, Training, Coaching, Stakeholder Management.
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