Bryce B. Email & Phone Number

Winston-Salem, Nc, Us

Greensboro/Winston-Salem, North Carolina Area

Greensboro/Winston-Salem, North Carolina Area

• Respond to all customer service requests within acceptable time frames based on the severity of the request.• Implemented cost effective backup system. External Raid 5 device with automated server backups. All documents are redirected to the server which is then backed up to the external storage.• Documented all aspects of the environment, and inventoried equipment.• Migrated ATS systems, interfaced with end users and ATS Support to resolve any issues. Worked with contacts at Job boards to interface with ATS.• Implemented ATS plugin (Broadbean) to integrate an all on one job posting/search solution into ATS.• Managed the Cisco UC560 phone system, and setup/provisioning of handsets through CCA and CCUE.• Migrated from UC560 pbx/router to Zultys PBX and Fortigate Firewall.• Support Remote Office and remote users, LAN WAN environments.• Resolve any issues Face to Face if possible.• Work with end users and vendors to resolve issues.• Performed Routine Maintenance to ensure smooth workflow and resolve potential issues.• Implemented 3rd party spam filter and email backup service.• Migrated email to Exchange 2013• Recovered Quickbooks 2012 Data and Migrated to Quickbooks 2016

Domain Migration, Server Migration 2003-2008 2008-20012. Deployment and Installation of Proprietary Software. Manage Active Directory, Manage Servers for Multiple Companies. Manage Vmware/ESXI/Hosted Apps/Citrix.

Greensboro/Winston-Salem, North Carolina Area

Deploy and mass image desktop computers and setup POS systems.

Winston-Salem

Managed the warehouse, troubleshooted all computer issues. Mass Computer Deployment, Mass Imaging of desktops. Deploy POS's. Inventory and Q/A all incoming electronics. Managed all Field Technicians, Managed ticketing system and end user support to locations.